Security Team Leader

3 weeks ago

Québec QC, Canada Tiffany & Co. Full time

The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Manage and motivate the team to consistently achieve or exceed store commercial targets
Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered.
Optimize hospitality and store amenities to create unique experiences.
Act on NPS performance and client feedback to improve customer service.
Attract, hire, and retain top talent to cultivate a climate of high performance. "Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Prioritize diversity, cultivate inclusive environments, and foster growth
Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Manage efficient back of house and ensure consistency with established operational procedures. Ensure compliance with all internal control procedures.
Fluently bilingual in French and English
Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., Proven track record in sales generation, managing the achievement of commercial results.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
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