IT Application System Administrator

4 weeks ago

Toronto ON, Canada Litcom Consulting Inc. Full time

Olympia Tile is seeking an experienced ERP System Administrator to serve as the Subject Matter Expert for our Epicor Prophet 21 (P21) ERP system. This role is responsible for the ongoing support, maintenance, optimization, and security of the ERP platform, ensuring it meets business needs and supports operational excellence. The ERP System Administrator will work closely with cross-functional teams to provide end-user support, manage system configurations, develop reporting solutions, and participate in key system improvement and migration projects.

ERP Administration & Support
Serve as the primary technical and functional administrator for Epicor P21.
Manage system configurations, user roles, permissions, and security settings.
Troubleshoot and resolve ERP issues across all modules (Order Entry, Inventory, Purchasing, Finance, etc.).
Maintain up-to-date documentation, training materials, and SOPs for ERP processes.
Provide timely and effective end-user support and training.

System Optimization & Projects
Support system migration projects, including data extraction, cleansing, validation, and testing.
Collaborate with IT and business stakeholders to implement enhancements with minimal disruption to operations.

Data Management & Reporting
Ensure data accuracy, consistency, and integrity within the ERP system.
Create and maintain custom reports, dashboards, and data extracts using SQL, data visualization, and SSRS.
Partner with business leaders to translate requirements into actionable data insights.

Process Improvement & Governance
Document and enforce ERP governance policies, security protocols, and change control procedures.
Proactively identify and address system risks, performance issues, and inefficiencies.

Experience with ERP best practices, user administration, and configuration management.
~ Proficiency in SQL, including writing complex queries and stored procedures.
~ Strong problem-solving skills with a track record of delivering user support and training.
~ Experience in at least one major ERP implementation, migration, or upgrade.


Familiarity with P21 database schema, business objects, and related tools (Dynachange, Wireless Warehouse Management).
Work Model: In-office.

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