Trust Associate, CIBC Trust Associate Program

Trust Associate, CIBC Trust Associate Program page is loaded Trust Associate, CIBC Trust Associate Program Apply locations Vancouver, BC Calgary, AB time type Full time posted on Posted 2 Days Ago job requisition id 2401672

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing

When you become a Trust Associate, you will be joining an admired and respected bank that for more than a century, has been helping businesses reach their full potential in a team of professionals who provide Trust Services to high net worth clients. Through a structured and comprehensive training program that includes online tutorials/presentations and on-the-job training, you will have the opportunity to learn how to manage the administration and client relationships for a range of CIBC Trust accounts of straightforward to moderate complexity.

As a Trust Associate, your p rimary accountability is the timely, accurate, and professional administration of estate, trust and power of attorney accounts, while adhering to all CIBC Trust Policies & Procedures. This includes tracking, monitoring and compliance with the governing documents and taking responsibility for the resolution of all operational, technical and discretionary issues encountered in the management of the accounts. You will collaborate with internal experts (i.e. Investment Management, Tax Department & Property Management) as applicable on the ongoing administration and/or to address issues.

You’ll begin your journey with Orientation Activities to help you get acclimated to the team and role and will equip you with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help. It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge. You will complete a number of training sessions related directly to the role including account opening, cash management, AML requirements, fee collection, distributions, account closures etc. As an new Trust Associate you will have ongoing coaching and mentoring by your leader. You’ll have an opportunity to develop a number of soft skills including empathy, how to have difficult conversations and time management. After 6 to 7 months into the program, you will be given accounts to administer where you will be able to showcase newly acquired skills and knowledge.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Important information:

• This job posting closes on March 25 , 2024 at 11:59pm EST .
• Applications should include your resume (no more than 2 pages) and cover letter (no more than 1 page)
• Work locations: Vancouver or Calgary

How you'll succeed

• Client Engagement - Enhance relationships by collaborating with your team and ensuring client needs are met. Respond to requests by answering questions with sensitivity and providing an exceptional experience.
• Collaboration - Develop and maintain a strong partnership with the clients/beneficiaries in order to provide excellent client service. Effective and open communication is critical to ensure parties are informed of key activities, milestones and deliverables. Partner effectively with internal experts from the Investment Management and Tax Department, to provide oversight and guidance on client investment and tax issues. Engage external professionals as required. Consult with Investment Management to monitor account investments to ensure consistency with account objectives, constating documents and legislation.
• Trust & Estate Acumen – Ensure account onboarding and management align with the unique needs of clients and the characteristics of Estates and Trust. Establish effective tracking, monitoring and compliance with the governing document and take responsibility for the resolution of all operational, technical and discretionary issues encountered in the management of the accounts. Assist in developing standards in administration and vetting new and/or changes to policies and procedures. Optimize account administration by identifying and implementing process improvements.
• Coaching and Mentoring – Contribute to the oversight and supervision of the workflow of a Trust Administrator, by providing ongoing technical assistance to support the achievement of the business unit’s priorities and CIBC’s overall goals. Create a positive work environment and be an effective role model by championing CIBC’s mission, vision and values. Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently.
• Innovation - Make an impact by assisting in problem solving and finding solution and often going above and beyond in assisting to find a resolution.

Who you are

• You give meaning to data. Research is your thing You enjoy analyzing complex problems and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
• You’re motivated by collective success. You know that relationships and networks are essential and you enjoy collaborating with a team to come up with innovative solutions to a problem that will make a difference today and tomorrow.
• You’re goal oriented. You are focused on meeting your goals and delivering your best efforts to make an impact on the client and the team.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
• Financial Literacy . You have 5 years of financial experience and a good understanding of the Estate, Trust and Power of Attorneys, i nvesting and budgeting.
• Exceptional verbal communication and writing skills sufficient to prepare correspondence containing detailed description and explanations to clients or external partners.
• Values matter to you. You want to bring your whole self to work so work for a company that acknowledges everyone’s unique talents, and empowers teams to do what’s right.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

Job Location

Vancouver-400 Burrard St, 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Communication, Customer Experience (CX), Estate Accounts, Power of Attorney (POA), Trust Services, Work Collaboratively Similar Jobs (1) Associate Trust and Estate Consultant locations Vancouver, BC time type Full time posted on Posted 5 Days Ago

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr

---