Service Desk Consultant

4 weeks ago


Toronto ON, Canada Knewin Full time

Service Desk Consultant

Fitch Group is currently seeking a Service Desk Consulant based out of our Toronto office (Contract).

The Fitch Group Service Desk is a fast paced, diverse and exciting team that provides IT support to over 5,500 Fitch Group users globally.

What We Offer:

  • Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.
  • High-achieving diversified team.
  • Excellent exposure to the latest technology.

We’ll Count on You To:

  • Provide high quality support by answering calls and tickets directed to the Global Service Desk
  • Respond to and resolve requests withing the specified time frame as logged in the ticketing system
  • Work with co-workers to increase knowledge across the Global Service Desk team
  • Develop own technical knowledge to improve ability to resolve requests
  • Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
  • To have a strong eye for detail and an ability to follow procedures

What You Need to Have:

  • Experience supporting Microsoft products such as Windows 10 and Office 2019/365
  • Experience with supporting laptops/MFD and video conferencing equipment
  • At least 2 years experience in a fast paced Service Desk environment
  • Excellent communication skills, both verbal and written

What Would Make You Stand Out:

  • Experience with Windows 11
  • Experience Mac IOS
  • Experience supporting VIP users

This role is on-site in the office 5 days per week.

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