Staff Cloud Platform Engineer

3 weeks ago


Canada OpenPhone Full time

About the Role:

As a Staff Cloud Platform Engineer at OpenPhone, you have the distinctive opportunity to propose and spearhead architectural changes that have a company-wide impact. In this role, you ensure the seamless operation of all user-facing services and other production systems within OpenPhone.

  • Lead and actively participate in technical discussions as a creative thinker and problem solver, ensuring effective collaboration among team members.
  • Create dependable pipelines for efficiently delivering production features, employing modern methodologies to ensure both timeliness and safety.
  • Develop robust pipelines to efficiently deliver features to production, employing modern methodologies for reliability and safety.
  • Implement logging, monitoring, and observability features, along with custom tools, to oversee OpenPhone's cloud-based products and services.
  • Play a key role in crafting and executing the incident response process for OpenPhone, following current industry standards and best practices.
  • Engage in on-call rotations, promptly addressing issues affecting OpenPhone availability and assisting with customer incidents.
  • Contribute to design discussions across teams to advocate for SRE principles and guarantee the delivery of production-quality code.
Tech Stack and Tools:
  • Our backend is built on Node using Typescript.
  • We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
  • The overall architecture is event-driven microservices with RabbitMQ at the center of it.
  • We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.
About you:
  • Think critically about system architecture, considering edge cases, failure modes, specific implementations, and behaviors.
  • Have a proven track record of designing, building, and deploying backend services at scale.
  • Demonstrate a passion for implementing and sharing the organization's best practices in availability, reliability, and scalability.
  • Have an urge to document so you and your teammates don’t need to learn the same thing twice.
  • Embrace a proactive attitude towards problem-solving, displaying a keenness to fix issues as soon as they are identified.
  • Strive for rapid and effective delivery, emphasizing iterative improvement.
Preferred Qualifications:
  • Have worked in a Senior Software Engineering capacity, with multiple years focused on scaling infrastructure and deployment.
  • Proficient in TypeScript
  • Experienced with Terraform
  • Experienced with containerized workloads and orchestration systems especially Kubernetes and best practices in Kubernetes.
  • Possess expert knowledge of monitoring principles, modern alerting techniques at scale, and the necessary tooling (e.g., SLOs).
  • Exhibit proficiency in credential/secret management to adhere to modern best practices and assist in achieving security compliance certifications.
  • Demonstrate competence in infrastructure as code concepts and CI/CD pipelines.
  • Display familiarity with cloud infrastructure and various provider databases.
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