Customer Experience Representative

Found in: Jooble CA O C2 - 2 weeks ago

PointeClaire QC, Canada EightSix Network Inc Full time

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork, and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying “that’s not my job”gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with 50 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands - Nike, 47, Palladium, Dunlop, Srixon, Cleveland, XXIO, Greg Norman, K-Swiss. 

The good news? YOU could be a part of it.

Reports to : Director of Customer Experience

Position Summary : As the Customer Experience Representative, you will bring a positive, efficient, and resourceful approach to making Mint Green a company that Customers and Sales Reps love doing business with. This position is best suited for someone with a keen interest and knowledge of everything golf – products, players, tournaments, etc.

ESSENTIAL FUNCTIONS:

  • Ensuring the smooth and accurate execution of order entry, including the correct application of discounts and commissions.
  • Become a NuOrder “ninja”, to provide customers and reps with support in using the platform to manage their business with greater independence.
  • Provide timely and helpful responses to customers and sales reps, moving them from problem to resolution with minimal stress.
  • Be proactive in identifying recurring issues and elevating these issues to the broader operations team so they can be prevented in the future.
  • Be proactive in staying in touch with what’s going on with our brands from the standpoint of marketing, social, and PR, so you can share newsworthy updates about the growth of the brands customers are buying from us.
  • Prepare and research return authorization requests from customers.
  • Prepare and research short shipment/over shipment requests from customers.
  • Communicate daily with product and sales teams to ensure that pertinent information about order changes, delays, or new opportunities are being channeled out to the reps and customers.

EXPERIENCE REQUIRED:

  • Previous experience in a customer-focused role.
  • Proficient in Microsoft Excel.
  • Have previously worked with NetSuite and/or other CRM platforms.
  • You bring high standards to your work.
  • You are an effective communicator with strong interpersonal skills.
  • You know what it’s like to work under the gun and be able to perform under pressure, meet deadlines, and adjust to changing priorities.
  • You enjoy building things, fixing things, and finding better ways and you thrive in a fast-paced environment.

PREFERRED QUALIFICATIONS: Some post-secondary education is preferred.

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