Amazon Connect Consultant

3 weeks ago

Toronto ON, Canada Resonaite Full time

We are seeking a consultant with Amazon Connect experience to help implement a migration from transition PSTN based call center setup to Amazon Connect.

Tasks include training of client CSRs.

Duration: ad-hoc consulting hours and/or fixed price

Key Responsibilities:

  • Solution Design: Lead the design and architecture of Amazon Connect solutions, including integration with other AWS services such as Lambda, Lex, S3, DynamoDB, and third-party systems.
  • Training: Train client call center reps on new Amazon technology
  • Implementation: Oversee the deployment and configuration of Amazon Connect instances, including setting up contact flows, routing profiles, and agent workspaces.
  • Customization: Develop custom IVR solutions, integrate AI/ML capabilities like chatbots using Amazon Lex, and implement call recording and analytics features.
  • Client Engagement: Work closely with clients to understand their business requirements, translate these into technical specifications, and provide expert guidance throughout the project lifecycle.
  • Integration: Design and implement seamless integrations between Amazon Connect and CRM systems, workforce management tools, and other enterprise systems.
  • Security and Compliance: Ensure that all solutions comply with industry security standards and regulations, including data encryption, secure access, and privacy considerations.

Requirements:

  • Experience: Minimum of 5 years of experience in cloud solution architecture with a focus on Amazon Connect and AWS services.
  • Certifications: AWS Certified Solutions Architect – Professional or AWS Certified Advanced Networking – Specialty is preferred.
  • Technical Expertise: Proficiency in AWS services such as Lambda, S3, DynamoDB, Lex, and Kinesis, with hands-on experience in deploying Amazon Connect.
  • Programming Skills: Strong skills in Python, Node.js, or Java, with experience in developing serverless applications.
  • Integration Experience: Experience integrating Amazon Connect with CRM platforms (e.g., Salesforce, Zendesk), workforce management systems, and other enterprise applications.

  • Amazon Connect Consultant

    3 weeks ago

    Toronto, Canada Resonaite Full time

    We are seeking a consultant with Amazon Connect experience to help implement a migration from transition PSTN based call center setup to Amazon Connect. Tasks include training of client CSRs. Duration: ad-hoc consulting hours and/or fixed price Key Responsibilities: - Solution Design: Lead the design and architecture of Amazon Connect solutions,...

  • Amazon Connect Consultant

    3 weeks ago

    Toronto, Canada Resonaite Full time

    We are seeking a consultant with Amazon Connect experience to help implement a migration from transition PSTN based call center setup to Amazon Connect. Tasks include training of client CSRs.Duration: ad-hoc consulting hours and/or fixed priceKey Responsibilities:Solution Design: Lead the design and architecture of Amazon Connect solutions, including...

  • Amazon Connect Consultant

    3 weeks ago

    Toronto, Canada Resonaite Full time

    We are seeking a consultant with Amazon Connect experience to help implement a migration from transition PSTN based call center setup to Amazon Connect. Tasks include training of client CSRs. Duration: ad-hoc consulting hours and/or fixed price Key Responsibilities: Solution Design: Lead the design and architecture of Amazon Connect solutions, including...

  • Amazon Connect Consultant

    3 weeks ago

    Toronto, Canada Resonaite Full time

    We are seeking a consultant with Amazon Connect experience to help implement a migration from transition PSTN based call center setup to Amazon Connect. Tasks include training of client CSRs.Duration: ad-hoc consulting hours and/or fixed priceKey Responsibilities:Solution Design: Lead the design and architecture of Amazon Connect solutions, including...

  • Amazon Connect Consultant

    3 weeks ago

    Toronto, Canada Resonaite Full time

    We are seeking a consultant with Amazon Connect experience to help implement a migration from transition PSTN based call center setup to Amazon Connect. Tasks include training of client CSRs.Duration: ad-hoc consulting hours and/or fixed priceKey Responsibilities:Solution Design: Lead the design and architecture of Amazon Connect solutions, including...

  • Amazon Connect Consultant

    7 days ago

    Toronto, Canada Resonaite Full time

    We are seeking a consultant with Amazon Connect experience to help implement a migration from transition PSTN based call center setup to Amazon Connect. Tasks include training of client CSRs. Duration: ad-hoc consulting hours and/or fixed price Key Responsibilities: Solution Design: Lead the design and architecture of Amazon Connect solutions,...

  • Software Development Engineer, Amazon Connect

    4 weeks ago

    Toronto, Canada Amazon Full time

    Software Development Engineer, Amazon Connect As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through...

  • Software Development Engineer, Amazon Connect

    4 weeks ago

    Toronto, Canada Amazon Full time

    Software Development Engineer, Amazon ConnectWant to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.Amazon Connect is a highly...

  • Software Development Engineer, Amazon Connect

    4 weeks ago

    Old Toronto, Canada Amazon Full time

    Software Development Engineer, Amazon ConnectAs part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery...

  • Amazon Connect Specialist

    6 days ago

    Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    Job Summary:We are seeking a skilled Amazon Connect Specialist to join our team at Tbwa Chiat/Day Inc. As an Amazon Connect Specialist, you will play a key role in driving healthcare contact center sales and developing strategic partnerships with AWS healthcare vertical across teams focused on providers, payers, and life sciences organizations.About the...

  • Programmatic Solutions Consultant, Amazon

    3 days ago

    Toronto, Canada Amazon Advertising Canada Inc. Full time

    Bachelor’s degree in marketing, communications, or equivalent experience - 3-5 years of experience in programmatic advertising in a consultative role, providing hands-on customer service - Experience owning relationships with programmatic decision makers - Ability to effectively present to and confidently communicate with business-to-business (B2B)...

  • Programmatic Solutions Consultant, Amazon Advertising

    2 weeks ago

    Toronto, Canada Amazon Advertising Canada Inc. Full time

    3+ years of digital advertising and client facing roles experience - Experience analyzing data and best practices to assess performance drivers - Experience with annual brand and media planning Amazon Ads is looking for a Programmatic Solutions Consultant in Toronto (CAN), to support customers using our demand-side platform, Amazon DSP. As a Programmatic...

  • Software Development Engineer, Connect

    2 weeks ago

    Toronto, Ontario, Canada Amazon Full time

    Software Development Engineer, Amazon ConnectAs part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of...

  • Account Executive, Streaming Video Sales, Amazon Ads Canada

    2 weeks ago

    Toronto, Canada Amazon Full time

    Amazon Ads is seeking an Account Executive to join our rapidly-growing Video Ads Sales team. Amazon is committed to delivering best in class products, devices and services in the streaming space and this role will help connect brands with our newest ad solutions to delight customers and deliver results. Our Streaming TV advertising offer includes...

  • Account Executive, Streaming Video Sales, Amazon Ads Canada

    2 weeks ago

    Toronto, Canada Amazon Full time

    Amazon Ads is seeking an Account Executive to join our rapidly-growing Video Ads Sales team. Amazon is committed to delivering best in class products, devices and services in the streaming space and this role will help connect brands with our newest ad solutions to delight customers and deliver results. Our Streaming TV advertising offer includes...

  • Sr. Account Executive, Amazon

    4 weeks ago

    Toronto, Canada Amazon Full time

    Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With our first-party insights, 300+ million worldwide active customer accounts, Amazon properties, and third-party publishers and exchanges—brands can reach the right audiences in the right places, both on and off Amazon.We start with the customer and work...

  • Programmatic Solutions Analyst, Amazon

    4 weeks ago

    Toronto, Canada Amazon Full time

    Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and...

  • Programmatic Solutions Analyst, Amazon

    4 weeks ago

    Toronto, Canada Amazon Full time

    Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and...

  • Senior Product Manager, Amazon Canada

    1 week ago

    Toronto, Canada Amazon Full time

    Job ID: 2873161 | Amazon.com.ca, ULC - A49 Private Brands is a highly visible, fast-growing business within Amazon. We have a unique business and we obsess over quality and building global brands our customers love. We aspire to become a part of our customers’ everyday lives by offering them unique products at compelling prices backed by Amazon’s strong...

  • Senior Product Manager, Amazon Canada

    1 week ago

    Toronto, Canada Amazon Full time

    Job ID: 2873161 | Amazon.com.ca, ULC - A49 Private Brands is a highly visible, fast-growing business within Amazon. We have a unique business and we obsess over quality and building global brands our customers love. We aspire to become a part of our customers’ everyday lives by offering them unique products at compelling prices backed by Amazon’s strong...