- Online Operations Coordinator

3 weeks ago

Vaughan ON, Canada Tundra Technical Solutions Inc. Full time

eCommerce Operations Specialist
Overview
The eCommerce Operations Specialist will play a key role in the digital transformation with our client. You will provide valuable support and UAT during the project build and launch, training and support for a wide range of users and manage day-to-day activities as well as managing ad hoc projects.
The ideal candidate will be an organized, detail-oriented and used to managing projects and meeting deadlines. You are comfortable learning new applications and prioritizing work effectively. Acting as an “eCommerce evangelist”, you will support a wide range of stakeholders with support and training with the goal of driving a best-in-class ecommerce experience.
Responsibilities
Become the internal expert on the backend systems for our eCommerce platform - able to make changes to our taxonomy and our PIM when required
Manage digital assets within a PIM
Provide end-user support to users, both external customers and internal groups such as sales, on all areas of the website from technical issues such as bugs to user-related issued like password resets
Train the sales team on how to support their customers to drive customer engagement and adoption of online ordering
Handle ad-hoc requests on site issues
Troubleshoot potential bugs
Perform QA on fixes
Review product titles, descriptions, categorization, and keywords to ensure they meet established guidelines
Manage promotional campaigns, banners and landing pages to meet stakeholder timelines while maintaining ecommerce best practices
Inspecting the end-to-end customer journey and shopping funnel (landing pages and checkout options), to ensure their visual appeal, accuracy, and ease of use
Regular monitoring and auditing customer journey to ensure product listings and landing pages are maintained and updated
Assist in the design and execution of projects and technical enhancements to accomplish best in class customer experiences
Product data review for Noble’s Product Information Manager
Key Focus Areas
Subject Matter Expert (SME) for the eCommerce platform and various integrated applications
Key support person for the company
Maintain training, administrator and ecommerce guidelines documents, updating regularly
Qualifications
Must Haves
Degree/Diploma in Commerce, Management, or Information Technology or related discipline
Two (2)+ years' administrative experience in eCommerce environment
Able to work effectively in a corporate environment dealing with diverse groups including sales, external product vendors, marketers, the pricing team etc. with tact and diplomacy
Detail orientated, deadline-driven and able to multi-task with solid organizational & time-management skills
Team player with willingness to work cooperatively across all departments and organizational levels to meet business objectives.
Flexibility to adapt to the needs of a growing and changing organization.
Strong work ethic to enthusiastically create, persist and achieve ambitious goals.
Resourceful and innovative at tackling challenges in a sustainable, proactive fashion.
Ability to read, write and speak English at a proficient level.
Professional, diplomatic and uses discretion in dealing with colleagues, vendors, managers and stakeholders
Nice to Have
~ Project Management Experience

Job 70503
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