Full-Time Supervisor

4 weeks ago

Laval QC, Canada John Brooks Company Limited Full time

Laval, QC
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE Under the supervision of the Director of Customer Experience, the position is responsible for supervising employees in the pump division, monitoring and managing their workload, providing coaching and feedback on tasks, and providing technical guidance and support. This position is also responsible for building and maintaining professional working relationships with suppliers.
Assists in coordinating the training of new and existing team members
appraises job results and employee performance, administers disciplinary measures, and conducts regular one-on-one meetings with employees
Makes critical decisions daily, including procedure, planning, and sales strategy decisions; provides direction on any new sales initiatives, and assists reporting manager with the implementation of sales initiatives
Supports and ensures departmental sales systems, methodologies, and procedures are in place and followed
Updates the CRM; answers technical or logistical questions and provides guidance on any outstanding issues/questions that require clarification
Verifies Returned Goods Authorization (RGA) approvals, M1 and C1 hold releases, and new account approvals
discusses product pricing, and any technical requirements for quotes that team members require assistance with.
IMPACT selling, Maximizer, and sales promotions with team members, regularly
Reviews sales reports with team members, and reporting manager, quarterly
College Diploma in a related field
Valid driver’s license and own vehicle
Must demonstrate sound technical proficiency relating to various industry products and product applications; Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word, etc.)
Excellent planning, organizational, and time management skills
customers first, ownership/accountability, respect, performance excellence, integrity and innovation
Ability to work remotely effectively and efficiently

Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems


Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; We will help you grow so that we can continue growing.
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

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