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Remote Account Manager

1 month ago


London ON, Canada Schindler Group Full time €62,446 - €78,057

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Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.
Account Manager
The Account Manager – Existing Installations (EI) identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately. The Account Manager is also responsible for operational functions to assist with ensuring the delivery of service and products.
Customer and Account Management
Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
Assist architects and/or developers with application of company products through layout data and specifications
Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
Plan, develop and implement EI sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Assemble and present information for service and fixed priced repair offerings
Identify and pursue potential customers to drive and support strategic growth objectives
Analyze customer needs and secure desirable business through application of company products and services
Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
Process Management and Administration
Develop sales proposals and prepare estimates for the sale of company products and services
Work in cooperation with Contract Control on sales contract agreements
Accounts receivable management for assigned accounts
Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
Proficient in MS Office
Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Persuasion: Motivate customers to act or react in a manner to support business growth
Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Competitive Extended Health, Life,Dental & Vision Plans
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or protected veteran status.
SAP as service provider
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