Customer Support Specialist

4 weeks ago


Unionville, Ontario, Canada Jonas Club Software Full time
Customer Support Analyst Job Description

We are seeking a dedicated professional to join our team as a Customer Support Analyst. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.

Key Responsibilities:
  • Use your skillsets to troubleshoot Client Issues in a timely manner
  • Listen and serve as primary Support liaison between Clients and Jonas
  • Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented company image among clients
  • Assist with testing of the Club product
Requirements:
  • Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
  • Requires 2 - 3 years of customer service
  • Customer service experience preferably in the software industry
  • Must be able to multi-task in a fast-paced environment and set priorities within time constraints
  • Courteous and professional phone manner, demeanor and attitude are essential
  • Proven ability to meet deadlines
  • Excellent organizational, time management, punctuality and customer service skills
  • Must be able to work independently as well as coordinate efforts with other team members
  • Detail oriented with an ability to prioritize task
  • Good team player, yet willing to take personal responsibility for resolution of issues
  • Strong PC and system navigation skills, specifically in a Windows-based environment
  • Excellent, effective and clear verbal and written communication skills and interpersonal skills required
  • Must be willing to work shift that could start anywhere from 8 AM EST up until 8 PM EST
  • High School Diploma/Some college preferred/college degree
  • Accounting Degree and/or experience is an asset


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