Manager of Customer Service
Found in: Jooble CA O C2 - 1 week ago
The City of Port Colborne, located on the south coast of the scenic Niagara region, Niagara’s Port of Call has found the perfect balance – successful industrial and commercial sectors, comfortable and scenic residential areas, white sand beaches, unique culinary choices, the world class Sugarloaf Marina, fishing, golfing, trails, shopping districts along the historic Welland Canal – truly a community that adds to the overall Niagara Experience. Reporting to the Director of Corporate Services, the Manager of Customer Service is responsible for the supervision and ongoing development of departmental customer and administrative services by ensuring quality service provision through highly trained professional staff and process improvement.
This position is responsible for the development of policies, procedures and strategies as well as the management of customer service issues. The Manager leads staff by providing daily support and leadership to ensure effective and efficient delivery of customer services offered by the Corporate Services Department. The Manager is responsible for developing methods to continually enhance the quality of service delivery, providing data to operational managers and supervisors, resolving escalated complaints and ensuring appropriate training material is provided to front line staff.
Responsible for the general office administration of the Department including but not limited to report writing, research, minute taking, correspondence, safe keeping of confidential information and filing, mail and courier, as well as maintain City supplies as required and building access.
Responsible for administration of certificates of insurance and maintaining records of letters of credit and other salient City agreements, including maintaining the database.
Develop, implement and maintain a Corporate Customer Service Plan consistent with the City’s Strategic Plan to maximize customer satisfaction, including ongoing analysis of data, trends, issues and gaps.
Provide supervision and direction to the Customer Service Clerks, including scheduling, performance management, training and development.
Provide support to staff, as the CityWide subject matter expert, including training and responding to inquiries.
Coordinate and provide administrative support for special events.
Attend department management staff, Committees of Council, and special interest group meetings, for the purpose of taking minutes, as required.
Perform administrative duties for Committees of Council and special interest groups including, maintaining financial records, preparing minutes, correspondence and promotional materials, coordinating meetings and special functions, and research and compilation of data, as required.
Receive telephone calls and respond to general inquiries.
Assist Customer Service staff with general administrative duties, as required.
Select, train, motivate, and evaluate customer service personnel; provide or coordinate staff training; Serve as the liaison for the Customer Service Division with other divisions, departments, and outside agencies; The ideal candidate will have a College Diploma in Business Administration or related field and 5+ years of front-line customer service experience along with previous supervisory experience, preferably in a municipal setting. Completion of a Project Management Professional (PMP) certification is an asset. If you have a willingness to enrol in AMCTO Municipal Administration Program that is considered an asset. You have superior customer service skills and a commitment to service excellence and continuous quality improvement, along with demonstrated knowledge of current and emerging customer service trends, practices and principles. You have advanced analytical, problem-solving, financial administration, organizational and time management skills and you must come with an advanced knowledge and demonstrated proficiency with computer software programs (i.e. Customer Relationship Management systems and Database applications). You have demonstrated experience coaching, team building, managing and developing staff to achieve high levels of performance. Accommodations are available for all parts of the recruitment process.
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Customer Service Administrator
Found in: Jooble CA O C2 - 3 days ago
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Manager, Customer Lifecycle Management
Found in: Jooble CA O C2 - 2 weeks ago
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Found in: Jooble CA O C2 - 1 day ago
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Marketing Manager, Customer Marketing
Found in: Jooble CA O C2 - 1 week ago
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Manager, Customer Growth
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Manager, Customer Supply Chain
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Manager, Community Services
Found in: Jooble CA O C2 - 2 weeks ago
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Ontario, Canada Organic Connections Ltd. Full timeCompany Overview Organic Connections is a family business based in Wainfleet Ontario. We import, manufacture and distribute quality herb and spice based products across North America to the ingredient, fine food and health food industries. We are quickly growing and opportunities for advancement are present. If you enjoy a fast, fun and friendly workplace...
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Manager, Customer Segments
Found in: Jooble CA O C2 - 1 week ago
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Aide, Customer Support Services
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Ontario, Canada ParaMed Home Health Care Full timeInternet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites,...
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Customer Service Associate
Found in: Jooble CA O C2 - 1 week ago
Ontario, Canada EightSix Network Inc Full timeBilingual Customer Experience Specialist Part Time / Full Time Bilingual Customer Experience Specialist Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about...
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Entry Level Sales, Marketing and Customer Service
Found in: Jooble CA O C2 - 1 week ago
Ontario, Canada Puulsemarketing Full timeHourly pay of $20 per hour + a generous commission plan ~ Ongoing training to master your skills in marketing and customer service to drive sales ~ In-the-trenches leadership development training ~ Opportunities to rapidly grow into management with possibilities to relocate to the USA or UAE. ~ Company-paid retreats and team nights ~ At Puulse...
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Customer Service Associate
Found in: Jooble CA O C2 - 1 week ago
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Manager, Project Management Services
Found in: Jooble CA O C2 - 1 week ago
Ontario, Canada Tri-Mach Group Full timeThe Project Coordinator ensures Foremen have the equipment, materials, and resources (including personnel to execute customer projects). The Project Coordinator will ensure on-time and on-budget project completion, and overall customer satisfaction. It is crucial that our Project Coordinators promote a positive company image through safety, quality,...
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Full-Time Customer Service Sales Representative
Found in: Jooble CA O C2 - 2 weeks ago
Ontario, Canada EightSix Network Inc Full timeBilingual Customer Service & Inside Sales Representative Part Time / Full Time Bilingual Customer Service & Inside Sales Representative Bilingual Customer Service & Inside Sales Representative FULL TIME, PERMANENT Hours: 8am-4pm OR 9-5 OR 8:30-4:30 (Client is flexible) Medical and dental starting from day 1 · Not a call center, no cold calling...
