Jobs at HSBC
Found in: Jooble CA O C2 - 1 week ago
Job Description:
In this role, you will act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact.
The Personal Banker will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.
[ads1] Job Responsibilities:- Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
- Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs
- Demonstrate a comprehensive knowledge of the Bank’s full range of products & services to enable you to connect your customers with other colleagues who can support their entire life journey.
- Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice
- Demonstrate sound understanding of the bank’s products and services; articulating these to your customer in an engaging and confident manner.
- Be proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins.
- Be able to demonstrate your ability to understand a customer’s requirements through effective fact finding
- Demonstrate effective communication skills, which will enable you to build strong professional rapport
- A passion for continuously delivering a superior customer experience
- Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
- Pride yourself on consistently delivering a personalised, friendly & efficient service at all times
Company: HSBC
Vacancy Type: PartTime
Job Location: Winnipeg, MB, CA
Application Deadline: N/A
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