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Automotive Service Advisor

4 months ago

Markham ON, Canada Mastermechanic Full time

Master Mechanic is a Canadian owned private corporation, established in 1982 as a franchisor in the after-market automotive repair and maintenance business. With 40 franchise locations throughout Southern Ontario, the firm has a strong reputation for high quality auto repair and regular vehicle maintenance.

Looking for a change, our Markham and Markville locations have immediate openings for an Automotive service advisor to join our team

Why join the Master Mechanic team?

  • Competitive wages $20-$30+ (based on experience & certifications)
  • Vacations
  • Ongoing training and development
  • Friendly and positive team/work culture
  • Opportunity to advance career in the franchised location

What would your day look like as an Automotive Service Advisor?

  • Listen to customer’s description of car troubles, ask follow-up questions and take detailed notes and enter customer information into system database, visual vehicle inspection and test drive
  • Advise customer on necessary repair and maintenance, work with them to formulate best plan for their budget/needs
  • Create work order and liaise with the technician team in order to inform the customer of updates
  • Assist technicians with part order processing, pricing and authorization
  • Process payment from customer and explain billing details
  • Take care of the shop entirely

Who is our ideal candidate?

  • Must hold a valid driver’s license
  • Ideally a licensed mechanic previously
  • 5+ years of experience working as an advisor in an automotive setting
  • Must hold high school diploma or equivalent
  • Enjoys interacting with customers and working in a team environment
  • Possesses leadership qualities, with willingness to act as a team player
  • Eager to learn and advance your skills
  • Must possess basic computer skills with strong attention to detail
  • 8-8.5 hour shift, Mon – Fri
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