Manager, Technical Implementation

The salary range for this position is CAD $59.Why Fraser Health?

Join Our Team at Fraser Health: Manager, Practice Education, Adoption and Transformation
At Fraser Health, we take pride in the innovation, dedication, integrity, and tenacity of our physicians, employees, and volunteers. It's our people who truly make Fraser Health distinct, shaping the future of healthcare in our communities.
As the Manager of Practice Education, Adoption, and Transformation, you'll be a key leader in our team, reporting to the Director. Your primary focus will be on driving practice education design, learning technologies, competency resource development, and transformation design to enable the adoption of CIS (Clinical Information System) and digital health tools to ensure a seamless, digitally enabled patient and provider experience. You'll lead a talented team in designing and implementing education programs to support clinical staff, ensuring seamless integration and ongoing improvement of our digital health solutions.
Develop a vision and a roadmap for digital health practice education adoption and transformation.
Establish a competency-based framework and evaluation strategy across specialties to ensure training results in end users proficiency and adoption of the CIS.
Enhance clinical adoption by leading the post-implementation assessment process.
Lead a team of professionals, fostering a positive work culture and inspiring achievement of collective goals.
Bachelor’s Degree in Nursing or Health Sciences Profession
Seven (7) to ten (10) years of recent, related clinical education and leadership experience in the healthcare sector, including experience with electronic clinical systems
Current practicing registration with an applicable regulatory body
This full-time position is located at our Central City office in Surrey, BC, with potential for remote/hybrid work.
At Fraser Health, you'll have the opportunity to work in a fast-growing organization alongside professionals who are eminent in their respective fields. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Reporting to the Director, Practice Education Adoption and Transformation. The Manager is a member of the Practice Education, Adoption, and Transformation leadership team and is accountable to provide leadership and direction of practice education design, learning technologies, competency resource development, adoption, and transformation design to enable the adoption of CIS (Clinical Information System) and digital health tools to ensure a seamless, digitally enabled patient and provider experience. The Manager leads the team in the planning, coordination, scheduling, implementation, and evaluation of education programs to meet the learning needs of clinical and medical staff and to achieve adoption and ongoing quality improvement deliverables related to the use of CIS (Clinical Information System) and digital health solutions. This will ensure that the clinical information system adoption strategy renders the intended benefits with respect to utilization at the direct care level, improved patient care and health outcomes, is aligned with leading clinical practice standards, and enacts the Advance program vision into all aspects of the transformational learning, evaluation, and sustainment strategies. The role acts as the senior strategist and subject matter expert on the development of a regional education program. accountable for the outcomes of the program and ensures that evidence-based best practices across Fraser Health including the development and assessment of the digital health learning strategy, education programs, and educational resources; develops standards, services and organizational policies for the design and delivery of education. The role also leads the planning, budgeting, scheduling, recruiting, training, and performance of the practice education adoption and transformation team.

Manages the team and related services by providing strategic expertise towards developing a vision and a roadmap for digital health practice education adoption and transformation. Develops and promotes flexible and sustainable strategies to gain commitment to implemented processes.
# Leads, collaboratively with the program/specialty and unit leadership, the efforts of clinical change management, development and roll out of effective strategies to prepare the sites for implementation and sustainment.
# Provides leadership by reviewing, developing, and establishing standards, policies, protocols and processes for the design and delivery of education on the use of technology in practice utilizing evidence informed education theory to inform curriculum development and delivery across specialties.
# Consults with external partners such as Nursing, Allied Health and Medicine schools, third-party vendors and other health authorities to provide specialized knowledge on practice, transformation and education strategies.
# Provides leadership on the implementation of a competency-based framework and evaluation strategy across specialties to ensure training results in end users proficiency and adoption of the CIS.
# Provides leadership to nursing and clinical staff and/or coaching to providers to incorporate advances in clinical informatics and the development of electronic health records into practice.
# Drives best practice and best clinical outcomes for the program(s)/services by collaborating with stakeholders, based on best evidence and professional standards, meets organizational requirements, and evaluates and monitors success to ensure effective implementation of quality and system improvements.
# Enhances clinical adoption by leading the post-implementation assessment process. Evaluates and monitors success to ensure effective implementation of current and future quality initiatives and system improvements.
# Selects, directs, evaluates, disciplines, and terminates staff in accordance with policies. Establishes work expectations and evaluates performance. Acts as a mentor for the practice education team leader and provides coaching where required.
# Implements, manages, and assumes responsibility for approved capital and operating budgets taking corrective actions, as necessary. Monitors expenditures and performs variance analysis and reporting.
# Provides oversight and supports the functions of the team to ensure data quality standards are being assessed and continuous improvements are being made to meet the standards. This includes error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency.
# Maintains familiarity with learning and transformation strategies and developments in the healthcare industry and participates in advising on implementation of related standards, tools, and processes.


Graduation from a school of nursing or allied health discipline. Bachelors Degree in Nursing or Health Sciences Profession. Seven (7) to ten (10) years recent, related clinical education and leadership experience in the health care sector including experience with electronic clinical systems, leading major clinical or quality improvement initiatives in a large, complex heath care environment, or an equivalent combination of education, training, and experience. Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.
Professional/Technical Capabilities:
Strong skills in strategic planning, implementation, and evaluation of professional development programs across a large complex health care organization.
Comprehensive knowledge of adult learning principles, educational design, educational technologies, and modern workplace learning.
Provides education leadership, guidance, and support to Practice Education, Adoption, and Transformation team members through coaching, guiding, and modeling key behaviors/strategies, encouraging dialogue and problem solving and providing guidance and advice to facilitate resolutions to education issues.
Works collaboratively with Clinical Informatics, Provider Experience, clinical and medical leaders to identify education needs and priorities, and individually or as leader of a team, plans, implements and evaluates strategies to meet those needs.
Contributes to the development, implementation, and maintenance of competency-based models for orientation and continuing education of staff. Responsible for assuring the development and updating of resources to support such education to assure staff competency and development.
Develops partnerships with Learning and Research department to support student education and preceptor support at FH (Fraser Health). • Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge. Possesses a solid awareness of contemporary trends in clinical practice and information systems.
Proven ability to apply systems and critical thinking in a complex multi-disciplinary environment involving provider, nursing, and clinician communities.
Exercises initiative, self-direction and problem-solving abilities to identity gaps and opportunities for improvement.
Demonstrated ability to operate related equipment and use current computer applications (MS Office, etc.)