Manager, Technical Implementation

The salary range for this position is CAD $54.Why Fraser Health?

Join Our Team at Fraser Health: Manager, Provider Experience
It's our people who truly make Fraser Health distinct, shaping the future of healthcare in our communities.
Bring your leadership and consultation skills to an exciting opportunity as a Manager, Provider Experience, within Fraser Health's Health Digital Patient and Provider Experience team. In this role, you will support the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization and a regional provider adoption program.
As a member of our Clinical Informatics and Provider Experience leadership team, you'll play a pivotal role in advancing our digital health strategy and vision. Ensures a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
Provides leadership and/or coaching to providers to incorporate advances in informatics and the development of electronic health records into practice.
Leads a regional program on change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum.
Bachelor’s Degree in Nursing or Health Sciences Profession
Current practicing registration with an applicable regulatory body
This full-time position is located at our Central City office in Surrey, BC, with potential for remote/hybrid work.
At Fraser Health, you'll have the opportunity to work in a fast-growing organization alongside professionals who are eminent in their respective fields. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Reporting to the Director, Provider Experience, the Manager, Provider Experience is a member of the Provider Experience leadership team and is accountable to provide leadership and direction in the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization. The Manager leads a regional program on change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum. This is to meet the needs related to the use of CIS (Clinical Information System) and digital health solutions. This role supports physicians and clinical programs/departments to strategize and assess needs related to digital health initiatives. The role also leads the planning, budgeting, scheduling, recruiting, training, and performance of the provider experience team.

Ensures a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
# Manages the provider experience team and partners with the Associate Chief Medical Information Officers by providing strategic expertise towards developing a vision and a roadmap for provider engagement and adoption including assessing competency and developing corrective learning plans in partnership with medical leadership.
# Provides advice to the Director on the strategic objectives and implementation of major projects; makes timely business decisions and recommendations regarding project budgets and use of resources; ensures legal, financial, and operational activities are consistent and compatible with FH standards.
# reviews current system applications/systems and reporting to ensure proper internal controls are in place to administer and implement approved FH standards and policies; develops and recommends new and/or changed policies and procedures as required to meet with statutory and operational reporting requirements.
# Provides leadership by reviewing, developing, and establishing standards, policies, protocols, and processes for the adoption necessary for the use of technology in practice.
# Drives best practice and best outcomes for the program(s)/services by collaborating with stakeholders, based on best evidence and professional standards, meets organizational requirements, and evaluates and monitors success to ensure effective implementation of quality and system improvements.
# Develops an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level. Uses these measures to monitor adoption and transform clinical practices.
# Selects, directs, evaluates, disciplines, and terminates staff in accordance with policies. Establishes work expectations and evaluates performance. Acts as a mentor for the practice adoption and transformation team and provides coaching where required.
# Implements, manages, and assumes responsibility for approved capital and operating budgets taking corrective actions, as necessary. Monitors expenditures and performs variance analysis and reporting.
# Provides oversight and supports the functions of the provider experience team to ensure data quality standards are being assessed and continuous improvements are being made to meet the standards. This includes error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency. Collaborates on the development of relevant design standards, nomenclature, coding, decision support, quality assurance, and testing activities.
# Maintains familiarity with provider experience strategies developments in the healthcare industry and participates in advising on implementation of related standards, tools, and processes.


Graduation from a school of nursing or allied health discipline. Bachelors Degree in Nursing or Health Sciences Profession. Seven (7) to ten (10) years recent, related clinical education and leadership experience in the health care sector including experience with electronic clinical systems, leading major clinical or quality improvement initiatives in a large, complex heath care environment, or an equivalent combination of education, training, and experience. Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.
Professional/Technical Capabilities:
Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge. Possesses a solid awareness of contemporary trends in clinical practice and information systems.
Proven ability to apply systems and critical thinking in a complex multi-disciplinary environment involving provider, nursing, and clinician communities.
Exercises initiative, self-direction and problem-solving abilities to identity gaps and opportunities for improvement.
Proven ability to lead project teams and organizes and direct work efforts to meet deadlines and realization project completion.
Demonstrated ability to operate related equipment and use current computer applications (MS Office, etc.)