Supportive Counsellor

2 weeks ago

Hamilton ON, Canada Nisa Homes Full time

Working from a holistic, culturally and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance through casework, referrals, and counselling with the goal of helping residents attain long-term independence and self-sufficiency.

Job title

Supportive Counsellor

Reports to 

Location

Job Status 

Part-time 3 Months Independent Contractor (10-15 hours/week)

Under the supervision of the Mental Health Lead, the Supportive Counsellor is responsible for providing mentorship, emotional support, problem-solving, goal setting, crisis risk assessment, and referrals to other community support. Supportive Counsellors promote empowerment and self-determination through non-judgmental listening and client-centred goal setting. The Supportive Counsellor will use the peer counselling model to assist residents in identifying and achieving life goals as part of their experience at Nisa Homes.

KEY RESPONSIBILITIES

CLIENT SUPPORT AND DEVELOPMENT

  • Conduct one on one peer to peer supportive counselling sessions with residents on a weekly basis to set and achieve goals, address challenges, and refer where necessary to external resources.
  • Develop and implement a regular mental health and wellness support groups on topics such as self-esteem building, empowerment, selfcare strategies, addressing depression, anxiety, and stress. for the women in the home.
  • Use basic counseling skills to create a safe connection with the client to work on supportive care, goals and referrals to community professionals and resources for ongoing MH needs .
  • Work with the resident ant their caseworker to support the housing process and integration into the community.

TRAINING

  • Provide training to staff and volunteers on trauma-informed practices, mental health resources and other training where needed.
  • Responsible for assigning and overseeing counselling volunteers to residents.
  • Attend training provided by NF and external training opportunities that are important to counselling skill development.

CASE MANAGEMENT

  • Participate in intake assessments when needed to assess eligibility, and flag for signs of referrals for increased MH care.
  • Coordinate with caseworkers to ensure the best service and case management available to clients.

REPORTING

  • Summarize/organize information for discussion in event that a unique case has arisen for current residents for decision making.
  • Provide weekly updates to House Manager for client progress.
  • Report to Mental health lead weekly for briefing sessions, concerns, directions, collective support, case management .
  • Maintain counselling notes, incident records and other documentation on CRM data base according to regulations.

OUTREACH

  • Liaise with other services, agencies, and professionals.
  • Maintain current knowledge of issues and resources related to abuse and violence to provide presentations and public awareness activities about services and issues of abuse.
  • Facilitate community networking, attend meetings and workshops as needed.

AD HOC

  • Attend meetings as needed.

COMPETENCIES

  • Building Trust
  • Conflict Management Skills
  • Crisis Intervention Skills
  • Counselling Skills
  • Assessment Skills

QUALIFICATIONS AND EXPERIENCES

  • Must speak and write English proficiently.
  • Language Proficiency in a second language would be an asset (Urdu, Arabic, Hindi, Somali, Punjabi, Dari, Pashto, French)
  • Relevant degree such as Social Work, Psychology, Counselling, or related field especially with regard to homelessness and vulnerable women and will have a minimum of 2-3 years experience . Other combinations of education, experience and training may be considered.
  • Able to adhere to highest standards of ethical care and confidentiality policies.
  • Demonstrates a commitment to Professional Practice, adheres to professional code of ethics.
  • Demonstrate Wellness Practices: Can identify personal stressors and knows when to ask for help. Can identify and manage signs of burnout.
  • Criminal record check and Vulnerable sector check prior to employment.
  • Strong understanding of the needs and issues of different social groups, including women experiencing or at risk of homelessness, women fleeing abuse, and newcomers.

Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA .

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