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Program Director
2 months ago
The Program Director will report to the VP, Professional Services to provide leadership and oversight of a large, multi-year, multi-million-dollar projects to implement Insurance products and solutions. Using extensive Project management experience in the IT industry, the Program Director will establish a strong working relationship and will manage interactions both internally and with customers, as the CoreSuite L&P Division’s focal to ensure successful project delivery. This role will focus heavily on instilling world class PMO standards and operational excellence within the teams while protecting the scope of services we sign up to deliver to ensure we can provide quality deliverables with a stellar customer experience. In addition to overseeing this large implementation projects, this position will entail establishing PMO standards that can be applied to all projects (from Presale, Delivery, through implementation and production services). This will ensure effective and consistent project management disciplines throughout the organization.Responsibilities:Provides Project management oversight, service delivery and leadership for a large multiple year, large-scale multiple projects.Create and maintain successful alliances with key stakeholders, both internal and external. Build and maintain strong relationships.Identify opportunity areas to expand and upsell.Demonstrates excellent people management skills, as well as collaborative efforts with relevant stakeholders while setting up clear goals and regularly checking to measure progress and change direction as needed.Ensures effective, accurate and timely communication of key issues and progress to the team, customer Executives and Sr. Management.Proactively identifies and critically analyses problems affecting the project, processes and people issues that may the overall effectiveness of the team and Project.Complex technical, financial and risk assessment analysis.Manage all facets of delivery projects to ensure schedule, budget/profitability and quality goals are met. Hands on is required.Ensure project meets all contractual obligations.Achieve client satisfaction, by managing and meeting or exceeding expectations.Manage financial forecasts and team capacity planning.Assess and track risks, develop risk mitigation plans.Manage budgetary items associated with project expenses and contract resources.Ensure project is executed using best practices and methodologies, and in accordance with defined processes.Defined, designs, and implements new project management processes, methodologies and tools for the delivery teams.Job RequirementsBilingual fluency required - strong French communication skills are a must15+ years of successful project management experienceProven experience in leading software implementation projects, preferably in the Insurance industryStrong RFP response experience (crafting responses, creating pricing, presenting, etc.)Strong project management skills (hands on), with the ability to manage complex multiple projects within budget and timeline constraintsHigh level understanding of the Insurance industry in Canada. This includes an understanding of insurance products and business processes.Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders at all levels.Experience working with Product, R&D and Service Delivery teamsExperience developing and implementing effective project management disciplines.Superior written, verbal, presentation, and analytical skillsSuperior problem-solving, issue resolution, negotiation, and diplomacy skillsDemonstrable track record of successful leadershipExperience performing financial analysis: projections, etc.Experience with creating SOWs and work orders.Extensive knowledge of and experience with Agile/ Hybrid SDLC methodologies and tools (JIRA & Confluence)Completion of formal project management course of study; PMP certification a plus.Travel as needed (peak times could be up to 25% or greater).Work with teams in different time-zone
