Service Desk French

3 weeks ago


Canada Tata Consultancy Services Full time

"Skills and Responsibilities: •A service desk analyst is an Information Technology (IT) professional who helps users resolve issues with computer hardware or software. •They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. •They also work closely with other IT department personnel to aid in tasks that are outside the scope of their knowledge or expertise. •Service desk analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work. Roles and Responsibilities: •Very good troubleshooting knowledge for PC and peripheral Hardware troubleshooting (including print & scanning devices). •Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN, Dial up knowledge. •Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. •Exposure to ITIL processes. •Ready to be flexible with shifts. •Co-ordination with multiple stake holders / Third party Vendors for break-fix. •Create the Standard Operating Procedure and update the knowledge database documentation whenever required. •Remotely accessing hardware or software for clients to make changes and fix problems. •Responding to queries via chat, email, or phone. •Should have the capability to do multitasking. •Should have good team skills. •Should be Proactive and ready to take initiatives."


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