Manager, Community Services

3 weeks ago


Edmonton AB, Canada Atco Ltd Full time

We care for our communities and each other, and we are committed to showing up for those who need us. We value and encourage diversity, and we have the courage to do the right thing, even when it’s hard. It will be your responsibility to build and optimize a DevOps team for a large portfolio of applications and integrations. This role will focus on increasing the speed and quality of software development, while also improving reliability throughout the application lifecycle.
The Manager, Enterprise Applications and Integrations will report to the Director, Application Management and Support. Deliver new products, services, and enhancements on-time, that meet target quality, performance, and budget.
Provide best in-class operational support, problem, change and incident management following industry best practices to ensure operational excellence.
Provide oversight and leadership for programs and projects
Monitor performance and stability of applications within the portfolio so that operational SLA’s are met or exceeded
Hire, train, and mentor team members, set performance goals and objectives and conduct annual performance reviews, allocate resources, structure work across the team
Negotiate support agreements with service providers and IT vendors and ensure support contracts are put in place where required
Implement best practices for: environment management, code management, technical requirements, technical design, testing standards/automation
Manage the capital expenditure budget, operational budget and annual strategic plans for the portfolio of application.
Bachelor’s degree of at least 4 years from a college or university with a major in Computer Science, MIS, Engineering, Business or Commerce
~Strong technical expertise in one or more specialty areas such as Application Support, cloud management or integration management.
~ Broad knowledge of IT operations technologies and services including enterprise data warehouse and reporting, Cloud Services (IAAS, PAAS, SAAS), service management tools, monitoring services, end user experience tools, infrastructure services, robotic process automation, application enhancements, and DevOps experience supporting integrated project teams, including Agile and Waterfall methods of work
~ Strong project management, program management and/or project delivery experience in a large multi-stakeholder environment
~ Strong transformational and change management experience.
~ Excellent leader, able to collaborate and guide teams towards a common direction and focus
~ Innovative and creative attitude.
~ Ability to negotiate and manage positive outcomes within an environment of competing interests.
~ Training and mentorship programs
We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at ATCO is proud to be an equal opportunity employer. Visit our website for more information
Job Schedule Full time
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