Engineering Manager, Channels and Handoffs

4 weeks ago

Canada ada.cx Full time

As an Engineering Manager on our Channels and Handoffs team, you’ll be managing a team of 5-8 engineers, working with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap in order to deliver best-in-class channels and handoffs experiences to both agents and end users. You will play a key role in this team's success by cultivating a high-performing team and building out a platform layer that would allow us to build out integrations to customer success platforms and digital channels. Some of our channel and handoff integrations include Salesforce, Zendesk, Kustomer, Oracle, Intercom, WhatsApp, and Facebook Messenger, among others.

About You
  • Excited to work with APIs, SDKs and integration challenges around scalability and maintainability
  • Possess a strong product engineering mindset and a strong sense of prioritization and striking the right balance between delivery speed and high technical quality
  • Adopt a coaching mindset and feel a sense of pride, satisfaction, and gratitude when you’ve been a part of helping others grow and improve
  • Ability to recognize talent and know when to nurture it in others
  • Hold others accountable for their words and actions
  • You are aware of your strengths and weaknesses and believe in continuous improvement while adopting a growth mindset
  • Lead with a data-driven approach but also have the experience and wisdom to trust your intuition
  • Able to clearly and concisely communicate and collaborate with various levels of stakeholders
  • Are customer-obsessed and deeply care about delivering the best experience
  • Bonus but not required:
    • Previous experience in managing teams while building and scaling teams in a high-growth startup situation
    • Have built highly scalable integration platforms
    • Possess knowledge and experience about SDKs, APIs, and integrations
Outcomes
  • Coaching
    • Manage a team of 5 - 8 engineers
    • Conduct regular 1:1s with direct reports to understand their goals, and challenges, and to provide consistent feedback
    • Be receptive to feedback as well as deliver critical feedback promptly, with empathy, and with understanding
    • Amplify your team's voice when they need a champion
    • Act as a coach and a sponsor for your team
    • Proudly broadcast your team's identity and personality
    • Challenge your team to do their best work, and do your best to support them
    • Work with your team for professional development and career growth
  • Planning and Execution
    • Support the team in prioritizing, planning, and managing upcoming work items
    • Identify and unblock issues impeding the team
    • Identify and communicate risks with stakeholders early
    • Insist on observability and data-driven decision making
    • Foster a culture of continuous improvement
    • Collaborate with Product Management and other key stakeholders to define team roadmap
    • Ensure that high priority bugs are being addressed in a timely manner
    • Run Root Cause Analysis and identify root causes in our technology and our processes
    • Identify inefficiencies in the team's development process and resolve them, or escalate them
    • Be supportive to stakeholders outside Engineering upon inquiries
  • Hiring
    • Understand the staffing needs of the team and ensure it is set up for success
    • Identify talented candidates during hiring and interviews
    • Help improve the hiring process and remove systemic bias
  • Strategy
    • Collaborate closely with Product Management and Design to create a high performing Product team
    • Help evolve Ada’s Engineering organization and improve processes
    • Identify gaps in competency and opportunities to improve
Benefits
  • Competitive salary and generous stock option plan
  • Unlimited vacation
  • Wellness account
  • Extended health coverage
  • Dental/optical/travel insurance
  • Life insurance
  • Employee and family assistance plan
Perks
  • Flexible work schedule
  • Remote-first, In-person friendly work environment with WFH budget
  • Paid parental leave for Canadian and U.S. residents
  • Development opportunities

The expected salary range for this position is $148,500 to $226,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

#LI-NS1

#J-18808-Ljbffr

  • Webinar Channel Manager

    7 days ago

    Canada Bongarde Full time

    Company DescriptionBongarde is a web-centered information and training tools company that focuses on the compliance and education needs of safety, environmental, and human resource professionals in the US and Canada. Bongarde offers three lines of business: SafetyNow, OHS Insider, and HR Insider. SafetyNow is a cloud-based platform for safety training and...

  • Webinar Channel Manager

    17 hours ago

    Canada Bongarde Full time

    Company DescriptionBongarde is a web-centered information and training tools company that focuses on the compliance and education needs of safety, environmental, and human resource professionals in the US and Canada. Bongarde offers three lines of business: SafetyNow, OHS Insider, and HR Insider. SafetyNow is a cloud-based platform for safety training and...

  • Webinar Channel Manager

    4 weeks ago

    Canada Bongarde Full time

    Company DescriptionBongarde is a web-centered information and training tools company that focuses on the compliance and education needs of safety, environmental, and human resource professionals in the US and Canada. Bongarde offers three lines of business: SafetyNow, OHS Insider, and HR Insider. SafetyNow is a cloud-based platform for safety training and...

  • Webinar Channel Manager

    4 weeks ago

    Canada Bongarde Full time

    Company Description Bongarde is a web-centered information and training tools company that focuses on the compliance and education needs of safety, environmental, and human resource professionals in the US and Canada. Bongarde offers three lines of business: SafetyNow, OHS Insider, and HR Insider. SafetyNow is a cloud-based platform for safety training and...

  • Webinar Channel Manager

    4 weeks ago

    Canada Bongarde Full time

    Company DescriptionBongarde is a web-centered information and training tools company that focuses on the compliance and education needs of safety, environmental, and human resource professionals in the US and Canada. Bongarde offers three lines of business: SafetyNow, OHS Insider, and HR Insider. SafetyNow is a cloud-based platform for safety training and...

  • Channel Sales Manager

    3 weeks ago

    Canada Amplify Solutions Full time

    WHO WE AREAmplify Solutions is an innovative small business operating in the world of CRM services within the Microsoft Dynamics 365 ecosystem. We specialize in helping businesses optimize their CRM systems for maximum efficiency and effectiveness, offering pre-built industry CRM solutions built on top of Dynamics 365. As an entrepreneurial environment, we...

  • Channel Sales Manager

    3 weeks ago

    Canada Amplify Solutions Full time

    WHO WE AREAmplify Solutions is an innovative small business operating in the world of CRM services within the Microsoft Dynamics 365 ecosystem. We specialize in helping businesses optimize their CRM systems for maximum efficiency and effectiveness, offering pre-built industry CRM solutions built on top of Dynamics 365. As an entrepreneurial environment, we...

  • Channel Sales Manager

    3 weeks ago

    Canada Amplify Solutions Full time

    WHO WE ARE Amplify Solutions is an innovative small business operating in the world of CRM services within the Microsoft Dynamics 365 ecosystem. We specialize in helping businesses optimize their CRM systems for maximum efficiency and effectiveness, offering pre-built industry CRM solutions built on top of Dynamics 365. As an entrepreneurial environment, we...

  • Senior Structural Engineer

    2 days ago

    Canada Scouten Engineering Full time

    Intermediate / Senior Structural Engineer Management of engineering projects under the supervision and mentorship of more senior engineers •Conceptual and detailed engineering design •Preparation and checking of engineering calculations •Development of sketches for distribution to drafting staff and management of the production of engineering...

  • Senior Civil Engineer

    2 days ago

    Canada Scouten Engineering Full time

    Intermediate / Civil Engineer We are in particular need of an Intermediate Civil Engineer with at least 8 years of experience in: •Civil engineering including the design of water, sanitary and storm, onsite wastewater systems, along with transportation, and lot development •Preparation and checking of engineering calculations •Management of...

  • Intermediate / Senior Structural Engineer

    2 days ago

    Canada Scouten Engineering Full time

    Position Overview: Intermediate / Senior Structural Engineer We are in particular need of a Structural Engineer with at least 5 years of experience in: • Management of engineering projects under the supervision and mentorship of more senior engineers •Conceptual and detailed engineering design •Preparation and checking of engineering calculations...

  • Intermediate / Senior Structural Engineer

    2 days ago

    Canada Scouten Engineering Full time

    Position Overview: Intermediate / Senior Structural Engineer We are in particular need of a Structural Engineer with at least 5 years of experience in: • Management of engineering projects under the supervision and mentorship of more senior engineers•Conceptual and detailed engineering design•Preparation and checking of engineering...

  • Intermediate / Senior Structural Engineer

    2 days ago

    Canada Scouten Engineering Full time

    Position Overview: Intermediate / Senior Structural Engineer We are in particular need of a Structural Engineer with at least 5 years of experience in: • Management of engineering projects under the supervision and mentorship of more senior engineers •Conceptual and detailed engineering design •Preparation and checking of engineering calculations...

  • Intermediate / Senior Structural Engineer

    8 hours ago

    Canada Scouten Engineering Full time

    Position Overview: Intermediate / Senior Structural Engineer We are in particular need of a Structural Engineer with at least 5 years of experience in: • Management of engineering projects under the supervision and mentorship of more senior engineers•Conceptual and detailed engineering design•Preparation and checking of engineering...

  • Intermediate / Senior Civil Engineer

    2 days ago

    Canada Scouten Engineering Full time

    Position Overview: Intermediate / Civil EngineerWe are in particular need of an Intermediate Civil Engineer with at least 8 years of experience in:•Civil engineering including the design of water, sanitary and storm, onsite wastewater systems, along with transportation, and lot development•Preparation and checking of engineering...

  • Intermediate / Senior Civil Engineer

    2 days ago

    Canada Scouten Engineering Full time

    Position Overview: Intermediate / Civil Engineer We are in particular need of an Intermediate Civil Engineer with at least 8 years of experience in: •Civil engineering including the design of water, sanitary and storm, onsite wastewater systems, along with transportation, and lot development •Preparation and checking of engineering calculations...

  • Intermediate / Senior Civil Engineer

    2 days ago

    Canada Scouten Engineering Full time

    Position Overview: Intermediate / Civil Engineer We are in particular need of an Intermediate Civil Engineer with at least 8 years of experience in: •Civil engineering including the design of water, sanitary and storm, onsite wastewater systems, along with transportation, and lot development •Preparation and checking of engineering calculations...

  • Intermediate / Senior Civil Engineer

    8 hours ago

    Canada Scouten Engineering Full time

    Position Overview: Intermediate / Civil EngineerWe are in particular need of an Intermediate Civil Engineer with at least 8 years of experience in:•Civil engineering including the design of water, sanitary and storm, onsite wastewater systems, along with transportation, and lot development•Preparation and checking of engineering...

  • Engineer-in-Training (E.I.T.)

    4 weeks ago

    Canada Rally Engineering Full time

    If you are an enthusiastic, self-starter seeking an opportunity to work with a dynamic and growing organization, we invite you to submit your resume. Key Responsibilities & Duties: Report to Department Head for project work assignments / administrative requirements. Reports to Discipline Lead & Project Manager for project specific directives. Plan,...

  • Senior Electrical Engineer- GTA

    1 week ago

    Greater Toronto Area, Canada, Ontario CEM Engineering Full time

    CEM Engineering is actively seeking an exceptional Senior Electrical Engineer to join our dynamic team. As a Senior Electrical Engineer, you will play a pivotal role in driving the renewable energy revolution forward. Our company is at the forefront of innovative hydrogen, biogas and RNG projects, and we are looking for someone who possesses both technical...