Client Service Manager, Musculoskeletal

1 month ago

Calgary AB, Canada Carewest Innovative Healthcare Full time

Here’s your chance to be a part of our story Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Excellence, Accountability and Teamwork guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

Help us make a difference and connect with us today

The Opportunity

Carewest is a wholly owned subsidiary of AHS. Carewest specializes in the continuing care sector and is the only post-acute short

stay inpatient provider in Calgary. The role will include overseeing day to day operations, innovative program planning, implementation

and evaluation that meet the needs of our clients and families, effective and efficient operational utilization of resources and strong

collaboration with internal and external stakeholders.

Reporting to a Director of Operations, this position is responsible for the daily leadership & management of the assigned units and program areas. While maintaining a resident-centered service delivery model, this position is responsible for working collaboratively with residents, families, and the interdisciplinary care team to ensure positive program outcomes are achieved. This role offers the successful candidate the unique opportunity to promote and enhance clinical excellence, leadership, and professional practice by way of process & quality improvement and change management.This position is responsible for ensuring the programs are compliant to and meet the Alberta Continuing Care Health Service Standards, sub-acute program standards, Health and Safety Standards and all Carewest policies. The position is accountable to providing effective and efficient clinical operations within a defined budget, providing management oversight and direction as well as coaching and mentorship to program staff.

In keeping with Carewest’s Frame of Reference, the position is accountable to providing safe, quality care through process improvements and ensures that program principles and standards are in alignment with operational priorities. The position is responsible for other related duties as required.

Program Summary – This position will oversee a 38 funded bed MSK unit at Carewest Glenmore Park with an additional 2 surge and 2 overcapacity beds.

This unit has 6 post-acute amputee beds for Calgary zone and in addition serves clients that are poly trauma and complex orthopedics

that require physical rehabilitation.

Position Details:

Bi-weekly Hours: 77.50

FTE: 1.00

Shift: Days

Shift Times: 0800-1615

Union: Non Union Management

Rate of Pay: According to qualifications and experience

Required Qualifications & Experience
  • Bachelor Degree in either Nursing, Physiotherapy or Occupational Therapy.
  • Current registration with appropriate professional licensing college
  • Minimum of 5 years in a clinical operational leadership health care role
  • Progressive leadership experience in a healthcare environment; including leadership of teams of significant size, complexity and diversity.
  • Demonstrated ability to manage change and create innovative solutions for complex and diverse issues
  • Demonstrated ability to communicate effectively both written and verbal and engage with internal and external stakeholders
  • Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others
  • Commitment in building teams towards a common purpose
  • Proven ability to foster both internal and external partnerships
  • Build relationships with foundations and committees within Alberta
  • Knowledge and experience in the application of conflict resolution strategies
  • Client and Family focused with a commitment to providing high quality services
  • Ability to continually analyze effectiveness of strategies and implement quality and process improvements.
  • Demonstrates respect for culture and diversity
  • Able to demonstrate competence in the development of new programs and services to meet the needs of the population.
  • Previous experience managing in a unionized environment
Preferred Qualifications
  • Master's degree
  • Rehabilitation experience
  • PROSCI change management modules or certification
  • LEAN, Six Sigma, or AHS AIW modules
  • Accreditation experience

About Carewest:

We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca .

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