Information Technology Support Specialist

2 weeks ago


Mirabel QC, Canada Quantum World Technologies Inc. Full time

•IT endpoint knowledge, applicable on production lines, plus endpoint support. •Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc. barcode scanners, barcode printers, smart devices) and touch points •Interaction with Team members for knowledge sharing, knowledge transition, and issue resolution •Stakeholder management, share regular updates and assist in preparing operational reports •Triaging of issues and coordination with cross functional teams for timely resolution •Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) •Maintaining agreed SLA levels and assuring Quality of delivery at all times •Adhere to shift rotation plan and Operating model •Interaction with SMEs on functional issues •Coordinate communications between suppliers, OEM, and business stakeholders for their particular area •Tracks and report progress to stakeholders •Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes •Working in Airbus environment as part of Shop Floor L1.5 Support will be a added advantage •Quebec French and English Language is mandatory



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