Senior Service Management Process Specialist

2 weeks ago

Ottawa ON, Canada Payments Canada Full time
Senior Service Management Process Specialist (16 month term)

Friday, May 3, 2024

Payments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environmentthat supports in-person connection and remote work.


| Get to Know Us

We are a unique organization situated at the centre of Canada’s payments ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas, and to navigate industry-level challenges. We adhere to a set of values that in themselves are tensions: Inspire Trust, Build Community and Enable Change.

Payments Canada -where our country connects:

| Our Culture

We are a collaborative, diverse and passionate group of individuals. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across our ecosystem

Come and join us - Where Payments Meets Purpose

| About the role

Reporting to the Manager, IT Service Management Product & Process Services , the Senior Service Management Process Specialist is responsible for the design, deployment, and performance of a defined set of Service Management processes (Incident, Problem, Change, Asset, and Configuration) that are implemented to support the portfolio of Service Management on both our corporate and payment services deployed across Payments Canada. The Senior Service Management Process Specialist will also assist with the development, implementation and release of the new ITIL processes.

This is a temporary position for a 16 Month Term.

| What you’ll do

Responsibilities of Senior Service Management Process Specialist include:

  • Developing and maintaining the ITIL process roadmap and monitoring the ITIL framework and other industry standards;
  • Focusing on the maturity of processes and the clear definition of critical success factors and related key performance indicators for each process;
  • Maintaining ongoing relationships with key stakeholders across the organization to better understand their needs and align the delivery of ITIL process services.

| Minimum Qualifications

  • Post-secondary degree or diploma in business and/or computer science related fields;
  • Minimum of five (5) years of experience in a service management function, including ITIL processes;
  • Information Technology Infrastructure Library (ITIL) certification;
  • Experience in Lean Methodologies;
  • Understanding of ITIL v4 foundations;
  • Government of Canada Reliability clearance or eligibility to obtain.

| Preferred Qualifications

  • Knowledge of ServiceNow and other ITSM tools are considered an asset;
  • Experience with Business Process Management (BPM) is considered an asset;

| Salary Range

  • Based on qualifications and experience: $93,637 and $117,046.

Please submit your application by May 17, 2024.

| Payments Meets Purpose - What you can expect from us

  • Flexible, hybrid (remote/office) environment;
  • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (If eligible);
  • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employee's with contracts 12 months & over);
  • Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days;
  • 26 Weeks of paid maternity and parental leave top-up;
  • Rewards and recognition program;
  • Access to Office Gym Facilities;
  • Internal and external professional development opportunities;
  • Fun team and organizational events;
  • Monthly All Staff Forums led by our Executive Leadership Team.

| Our Diversity, Inclusion and Equity Commitment


At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca .

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview. Interviews may be conducted virtually or in person.

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