Counsel Manager

3 weeks ago

Canada IDP Education Full time

IDP - International Education Specialists (US, UK, Canada, Australia, Ireland & New Zealand)
IDP is a global leader in international education services. We help international students study in English-speaking countries. We’ve been operating for close to 50 years, creating a huge network of opportunities with offices in over 30 countries. We are also proud co-owners of IELTS, the world’s most popular high-stakes English language test, and operators of 11 English language teaching campuses across the Middle East.
We are a world leader in assisting international students find the right overseas study option for them, with a global network of more than 100 offices in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years.
Our experienced education counselors are well-trained to support and provide professional guidance to international students. At IDP Education, students come first and we are committed to helping students choose the right course and achieve their desired study outcomes.
IELTS, the International English Language Testing System, is designed to assess the language ability of people who need to study or work where English is the language of communication. IELTS is jointly owned by the British Council, IDP: IELTS Australia and Cambridge Assessment English. The test conforms to the highest international standards of language assessment is recognised by more than 10,000 universities and employers in many countries, including Australia, Canada, New Zealand, the United Kingdom and the United States.
It is also recognised by professional bodies, immigration authorities, other government agencies.
IDP has more than 400 test locations in over 50 countries, with more than 3 million tests delivered in 2017.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.
The Senior Education Counsellor is responsible for providing information, advice, support, and processing of applications for international students seeking placement in educational institutions in Nigeria by promoting IDP products and services directly to students. The Education Counsellor is also responsible for supporting the achievement of office/country sales performance targets. Student counselling
Student Counselling
Counsel prospective students to identify appropriate study options including suitable courses and institutions.
Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each student’s needs are being met. Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
Support the student through the admissions, visa, and pre-departure processes.
Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.
Identify opportunities to generate leads and effectively leverage these opportunities. determine the prospective schools, universities, companies, and scholarship bodies where new leads can be derived and established effective relationships with them.
CRM system is used to support the end-to-end counselling process including the capture and follow-up of all leads and opportunities to close sales.
Identify new business opportunities in consultation with the Office Manager.
Maintain regular contact and activities with key accounts (schools, scholarship bodies).
Respond to face-to-face enquiries, and enquiries via phone and email in a timely manner, with accurate and relevant information.
Build strong relationships with network counsellors to enable ongoing support of students onshore.
Work with Office Manager and institution representatives in order to develop strategies and effectively promote institutions.
Support Office Manager / Marketing Team in the organization of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.
Assist in the identification of opportunities and threats within the local market.
Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge, and expertise for the benefit of the team as a whole.
Use full range of available communication channels including email, telephone, and CRM communication features such as SMS and tasks.
Degree from a reputable university.
~4 years' experience working in educational consultancy or counselling preferably Canada.
~ Strong IT skills – Microsoft Office suite, CRM systems
~ Knowledge of education institutions, admission processes, immigration requirements and their international operations
~ Excellent planning and organising skills with the ability to manage multiple competing priorities.
~ Highly effective relationship building and relationship management skills.
~ Ability to proactively identify, analyse and solve problems effectively.
~ IDP Education is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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