Expert Customer Experience and Partnership Consultant

3 weeks ago

Longueuil QC, Canada Beneva inc. Full time

Expert Customer Experience and Partnership Consultant page is loaded Expert Customer Experience and Partnership Consultant Apply locations Quebec, Quebec Longueuil, Quebec Montreal, Quebec time type Full time posted on Posted Yesterday job requisition id R4795

Job Posting Title:

Expert Customer Experience and Partnership Consultant

Status:

Regular

Job Description:

Relevant de la Vice-Présidente Expérience client et partenaires, vous serez le ou la principal(e) porteur(se) d’une fonction métier au sein de la Première Vice-Présidence Stratégie, Expérience client et marketing. À ce titre, vous exercerez un rôle d’influence et de stratégie auprès de la haute direction en ce qui a trait au suivi et au développement des initiatives stratégiques de Beneva.

Vous contribuerez à des réflexions stratégiques entourant l’exécution des ambitions d’un secteur de l’organisation et serez un acteur ou une actrice clé dans leur mise en œuvre.

Vous vous réaliserez dans les fonctions suivantes :

  • Agir à titre d’agent ou d’agente de liaison privilégié(e) d’une fonction métier dans le cadre de la transformation centrée client.

  • Accompagner une fonction métier dans la planification et la mise en œuvre de l’approche intégrée centrée client et partenaires afin de concrétiser la proposition de valeur de l’entreprise.

  • Collaborer à la mise en œuvre de projets de transformation centrée client et partenaire auprès d’une fonction métier.

  • Participer à l’atteinte des objectifs des programmes soutenant le virage centré client.

  • Participer activement à divers comités internes, dont certains composés de membres de la haute direction, à titre de représentant(e) de la Vice-Présidence exécutive Stratégie, expérience client et marketing.

  • Apporter un rôle-conseil stratégique sur des initiatives à grande échelle, en appui à la mise en œuvre du plan stratégique de Beneva et à la transformation d’un secteur d’affaires.

  • Développer une compréhension fine de la réalité d’affaires de l’organisation.

  • Rester à l’affût des tendances de l’industrie et s'en inspirer pour proposer de nouvelles approches et solutions.

Vos talents et vos qualifications :

  • Baccalauréat dans un domaine pertinent (administration des affaires, actuariat ou autre).

  • Expérience pertinente de 5 à 10 ans, notamment dans un rôle de stratégie marketing.

  • Connaissance approfondie de l’industrie de l’assurance et des services financiers.

  • Connaissance du domaine de l'assurance de dommages.

  • Maitrise de la langue française, tant à l’oral qu’à l’écrit, ainsi qu’une maitrise avancée de la langue anglaise, tant à l’oral qu’à l’écrit, en raison de la nature des tâches, des outils de travail ou d’interactions avec des collègues, partenaires, clients ou fournisseurs anglophones, ou afin de répondre aux objectifs de croissance de l’entreprise

#LI-Hybrid

# S2

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

Follow us on Instagram

@beneva.ca

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We put people first.
We support them through all stages of their life by giving them peace of mind and we contribute to the well-being of the community.
Follow us on LinkedIn

Beneva gets top marks as an employer of choice

Beneva ranks among Canada’s best employers according to Forbes and has positioned itself as a choice option, carving out a place among the top 5 in the industry. This distinction shows that people all around the country recognize the company founded in 2020 as a top employer. By receiving this title, Beneva once again embodies its purpose: putting people first. 

Caring starts with you

We take care of our people by offering a competitive salary, a defined benefit pension plan, group insurance for you and your family, a flexible schedule and vacation time to make the most of your life.
Also, to help you strike the proper work-life balance, we offer you the opportunity to split up your time between the office and your home which we refer to as the hybrid work mode. 

Being in the right place

We like you just the way you are
That’s why we value different perspectives and ideas in an environment that promotes a sense of belonging and offers equal opportunities to all.
Whether you’re an experienced professional, a student or undergoing a career change, we have an opportunity for you to discover or rediscover insurance.
We offer you the means to enhance your knowledge, develop your abilities and launch your career.

Taking care of your health

We want you to feel good in your mind and body. Helping you strike the right balance is important to us, which is why we have a team dedicated to the health and well-being of our employees.
Plus we encourage you to get up and move which is why we're offering you a telemedicine service and an Employee Assistance Program.
We want you to keep you happy.

At Beneva, we're in tune with nature by undertaking several initiatives such as LEED buildings, rooftop bee hives and gardens and a paperless environment.

Ensuring the well-being of the community

We also respect our fellow man by being involved in many social causes.
We support concrete actions to give back to the community and encourage the social engagement of our employees.

#J-18808-Ljbffr

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