NOC Analyst
3 days ago
Richmond Hill ON, York Regional Municipality, ON; Ontario, Canada
Paymentus Holdings Inc.
Full-time
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Step into the role of NOC Analyst at Paymentus, where you'll leverage technical expertise to monitor systems and ensure exceptional service delivery. This full-time position supports 24/7 operations and requires keen investigative skills.
As a NOC Support Analyst, you will work in a fast-paced environment troubleshooting various systems while focusing on core policies. Your role will involve improving processes, responding to alarms, and assisting customer-facing departments in understanding system impacts on customers.
Key Responsibilities
• Support incident management through clear communication
• Monitor and maintain system availability continuously
• Document evolving processes and enhance workflows
• Collaborate with internal teams on customer-impacting issues
• Analyze network problems and conduct troubleshooting
Requirements:
• Bachelor’s Degree or equivalent professional experience
• 1-2 years in Operation Center support roles
• 2-3 years managing Windows and Linux systems
• Experience with ticketing systems and monitoring tools
• Familiarity with wired, VPN, and Wi-Fi networking Contribute to operational success and customer satisfaction as a NOC Analyst at Paymentus. #J-18808-Ljbffr
Key Responsibilities
• Support incident management through clear communication
• Monitor and maintain system availability continuously
• Document evolving processes and enhance workflows
• Collaborate with internal teams on customer-impacting issues
• Analyze network problems and conduct troubleshooting
Requirements:
• Bachelor’s Degree or equivalent professional experience
• 1-2 years in Operation Center support roles
• 2-3 years managing Windows and Linux systems
• Experience with ticketing systems and monitoring tools
• Familiarity with wired, VPN, and Wi-Fi networking Contribute to operational success and customer satisfaction as a NOC Analyst at Paymentus. #J-18808-Ljbffr