French Bilingual Customer Experience Specialist, Full Time
Found in: Jooble CA O C2 - 2 weeks ago
Senior Customer Experience System Advisor page is loaded Senior Customer Experience System Advisor
Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id R3299 What it's like to be a Northbridge Senior Customer Experience System Advisor
The Customer Experience System Advisor is accountable for the effective execution of the end user experience for all Customer Experience systems at Northbridge Financial. As a key member of the Customer Experience team, this position completes testing, conducts user training and is the user support expert post-implementation.
This position holds the highest business system authority and is responsible for day-to-day problem solving on system issues by providing user guidance or liaising with IT system support and/or external vendors to ensure fast and effective issue resolution. In addition, the role will identify system enhancements, develop system issue workarounds, uncover training needs, and provide ongoing communication and support for users of Customer Experience platforms
Building relationships, communicating, and being resourceful
Bilingual (English / French) is a definite asset (a requirement in Quebec Region)
you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more
We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days
#We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. Customer Experience Associate
locations Toronto, ON time type Full time posted on Posted 26 Days Ago Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture.
By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
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