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Customer Success Manager

2 months ago

Toronto ON, Canada Propel Full time

We're proud to be partnering with a fast-growing construction technology pioneer backed by top-tier investors and trusted by global construction firms. Their AI-powered platform is revolutionising how construction projects are managed and monitored, bringing unprecedented visibility and efficiency to the industry. With recent expansion into the US market and successful deployment across multiple territories, they're entering an exciting growth phase. As their Customer Success Manager, you'll be at the forefront of digital transformation in the construction industry, working with some of the largest construction companies globally.
This role offers a unique opportunity to blend technical expertise with relationship management, ensuring clients achieve maximum value from their cutting-edge platform. You'll work closely with cross-functional teams, including product, engineering, and sales, to drive customer satisfaction and growth. This position provides significant growth potential as they continue to expand their market presence and is ideal for someone passionate about technology's role in revolutionising traditional industries.

The Role:

Lead customer onboarding processes and develop implementation strategies tailored to each client's unique needs
Build and maintain strong relationships with key stakeholders whilst serving as their trusted adviser for platform adoption
Monitor customer health metrics and proactively identify opportunities for expanded platform usage
Collaborate with product teams to channel customer feedback into product development
Create and execute customer success plans that align with clients' business objectives
Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction
Drive product adoption through training sessions and best practice sharing
Manage renewal processes and identify upsell opportunities within existing accounts

Required Skills:

~ Must 3+ years of operational experience with a GC (Project Manager, Site Manager, Site Engineer etc.)
~3+ years of customer success experience, preferably in a B2B SaaS environment
~ Strong project management skills with ability to handle multiple complex implementations
~ Excellent communication and presentation skills with experience presenting to C-level executives
~ Technical aptitude with ability to quickly learn and explain complex solutions
~ Experience with customer success tools and methodologies
~ Construction industry knowledge or experience with enterprise software implementation is a plus
~ Bachelor's degree or equivalent experience in Business, Engineering, or related field


Benefits:

Our client offers an excellent package including:

~$110,000 + Bonuses
~ Private medical and dental insurance
~ Share options
~ Flexible work arrangements including hybrid options
~ Professional development budget and mentorship opportunities
~ Regular team events and social activities
~ Enhanced parental leave
~ Opportunity to work with cutting-edge technology and influential industry leaders