Full-time Service Clerk

3 weeks ago

Canada District of North Vancouver Full time

Designated one of BC’s Top Employers for five years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine-day fortnight and hybrid work options. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action. Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver is an exceptional place to work. We are looking for a temporary full time Community Service Clerk to provide customer service and clerical support in the Planning, Properties and Permits division. As the public’s primary point of contact for the division, you will provide information and assistance via e-mail, on the phone and at the Development Services counter on matters related to departmental activities and procedures with an emphasis on the areas of permits, licenses, planning and environment. Proven excellence in customer service is essential.
Accepting, reviewing, processing and issuing permits and business licenses.
• Receiving and processing requests for service.
• Providing staff support and performing general departmental activities.
• The ability to deliver a high level of customer service and deal effectively and courteously with the public, staff, contractors, and other external contacts and agencies in processing inquiries and complaints.
• Provide a variety of factual information and related services in a professional manner and work under pressure and function effectively while dealing with contentious matters and tight timelines.
• The ability to perform assigned clerical, data entry and related duties; and make independent decisions in accordance with departmental rules, regulations, policies and procedures.
• Sound knowledge of business English, formatting of a variety of documents, and office procedures.
• Sound knowledge of the applicable sections of various bylaws and of departmental rules, policies and procedures governing the work.
• The ability to perform accurate mathematical calculations and be proficient with EnerGov, eDocs document management, MS Word, MS Excel, MS Outlook, Adobe Professional and other software applications.
• Cashiering experience is an asset.
Grade 12, supplemented by post-secondary business or business application courses plus sound related clerical experience involving public contact, or an equivalent combination of training and experience.
• Ideally, you have experience working in a municipality or other high-volume customer service roles involving data processing, in which accuracy is critical; 63 per hour (2024 rate) based on a 35-hour work week.
If you have what we’re looking for and have a passion to serve people and the community, and a demonstrated commitment to supporting a healthy and safe workplace, we would like to hear from you. Compensation The pay range for this unionized position is $29.63 per hour (2024 rate) based on a 35-hour work week.
Required fields are indicated with an asterisk (*).
* Technical/Trade School Certificate/Diploma
Bachelors Degree
PHD
~ *

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