Crew Scheduler

1 month ago

Toronto ON, Canada Sunwing Vacations Group Full time

May 17, 2024

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

Sunwing Airlines will be integrated into WestJet as part of our strategic, long-term move to a one jet air operator certificate (AOC) model. W e shared that we expect integration efforts will conclude by April 2025. Current open roles within Sunwing Airlines will be included in the integration process that is underway

The Opportun i ty:

Under Sunwing , we are looking for a Crew Scheduler to join us in making vacation dreams come true. As the Crew Scheduler you will be responsible for ensuring all pairings are staffed safely and efficiently in a timely fashion while complying with all government regulations and collective agreements and will also provide the crew with a continuously high level of customer service . The position reports to the Manager, Crew Scheduling and will be located in Toronto, ON .

What You’ll Do:

  • Monitor and evaluate crew schedule legalities and amend, as necessary.
  • Ensure legal and timely staffing of all flights in relation to the government regulations and the Sunwing working conditions
  • Provide effective and timely communication with all Crew Members as it relates to schedule changes, flight assignments, and delays.
  • Incorporate safety guidelines and policies into all functions of the position.
  • Liaise with the applicable training department to notify of disruptions
  • Work with your team to solve arising operational issues as quickly as possible.
  • Apply and relay information regarding the application of Crew Agreements and Regulations.
  • Coordinate scheduling activities to achieve on time operational performance in concert with other operational areas
  • Provide feedback for process change for continuous improvement for Crew Scheduling activities.
  • Other duties as required

What You’ll Need:

  • Must be able to work in office (located near Pearson Airport)
  • Must be able to pass a Criminal Background Check
  • Flexible schedule; Days and nights, rotational shift work (4 days on, 4 days off)
  • Customer Service experience required.
  • Exceptional interpersonal and communication skills( written & verbal);
  • Ability to be adaptable in a fast-paced, high pressure, environment and work with different personality types
  • Ability to work autonomously and within a team
  • Previous airline operational experience, an asset

W hat We Offer:

  • Growth opportunities
  • Free Parking
  • Open concept, collaborative workspace
  • Fresh Café with delicious snacks and meals at a subsidized price
  • Opportunity to give back through our social responsibility initiatives
We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca

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