Accenture Song CCaaS Project Leader
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Lead transformative CCaaS initiatives at Accenture Song. This role drives technological innovation and project delivery across customer channels while leading project teams effectively. As a CCaaS Project Leader, you'll be instrumental in aligning Accenture's offerings with market demands, driving strategic growth initiatives. With over ten years of experience in cloud contact center systems, you will work collaboratively with senior leadership and technology partners, ensuring successful project outcomes and stakeholder engagement. Your insight into market trends will inform transformational strategies and value propositions. Key Responsibilities:
- Manage full CCaaS delivery lifecycle for large-scale projects
- Establish relationships with senior management for future initiatives
- Direct strategy and execution for platform migrations
- Design customer service-focused CCaaS solutions with partners
- Plan project milestones using Agile methodologies
- 10+ years with Cloud Contact Center platforms
- 7+ years in strategic planning and project delivery
- 8+ years aligning technology with operational benchmarks
- 5+ years in AI and virtual assistant integration
- Proficient in English for diverse stakeholder interactions
-
Accenture Song CCaaS Project Leader
2 hours ago
Ottawa, Ontario, Canada Accenture Full-timeLead transformative CCaaS initiatives at Accenture Song. This role drives technological innovation and project delivery across customer channels while leading project teams effectively. As a CCaaS Project Leader, you'll be instrumental in aligning Accenture's offerings with market demands, driving strategic growth initiatives. With over ten years of...
-
CCaaS Migration Lead
3 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada Accenture Full-timeJoin Accenture Song as a CCaaS Migration Lead and drive transformation initiatives for cutting-edge customer experiences. Lead technology solutions and ensure seamless migrations for clients. In this client-facing role, you’ll be responsible for guiding the architecture and strategy for complex CCaaS solutions. Develop key relationships and manage the...
-
Delivery Lead | Accenture Song
2 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada Accenture Full-time €131,700 - €278,100 TemporaryDelivery Lead | Accenture Song Delivery Lead Senior Manager | Senior Level | Full time Job No. R00350543 | Toronto, Ontario WE ARE: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms;...
-
Expert en Architecture CCaaS chez Accenture
3 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada Accenture Full-timeSoyez Expert en Architecture CCaaS chez Accenture Song. Vous serez responsable des solutions d'IA agentique, avec un accent sur l'optimisation des expériences clients. En charge des projets techniques, vous jouerez un rôle fondamental dans la transformation numérique des centres d’appels. Ce poste vous verra piloter l'architecture, la mise en œuvre et...
-
CCaaS Delivery Lead
8 hours ago
Ottawa, Ontario, Canada Accenture Full-timeWe Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep...
-
CCaaS Delivery Lead
3 days ago
Ottawa, ON, Ottawa Census Division, ON; Ontario, Canada Accenture Full-time €131,700 - €278,100 TemporaryAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate...
-
Ottawa, ON, Ottawa Census Division, ON; Ontario, Canada Accenture Full-timeAccenture Song seeks a senior CCaaS transformation leader to align delivery with business goals, lead strategic initiatives, and communicate progress to stakeholders across Canada and beyond. You will architect CCaaS migrations (on-prem to Amazon Connect), design omnichannel experiences, and guide migration strategies with AWS-based solutions. The role...
-
CCaaS Tech Lead for Customer Experience
3 days ago
Ottawa, ON, Ottawa Census Division, ON; Ontario, Canada Accenture Full-timeJoin Accenture Song as a Technical Lead specializing in CCaaS and agentic AI solutions. Influence customer experience through robust technology implementation and innovative architectures. In this key position, you’ll leverage over 7 years of engineering leadership to drive CCaaS projects and architectural solutions. Your expertise will guide teams...
-
CCaaS Tech Lead for Customer Experience
2 days ago
Ottawa, ON, Canada Accenture Full-time $108,800 - $220,400 ContractJoin Accenture Song as a Technical Lead specializing in CCaaS and agentic AI solutions. Influence customer experience through robust technology implementation and innovative architectures. In this key position, you’ll leverage over 7 years of engineering leadership to drive CCaaS projects and architectural solutions. Your expertise will guide teams...
-
CCaaS Tech Lead for Customer Experience
2 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada Accenture Full-timeJoin Accenture Song as a Technical Lead specializing in CCaaS and agentic AI solutions. Influence customer experience through robust technology implementation and innovative architectures. In this key position, you’ll leverage over 7 years of engineering leadership to drive CCaaS projects and architectural solutions. Your expertise will guide teams...
