Full Time Supervisor I
2 weeks ago
Employment Status: Full-time (37.This branch is open Monday to Saturday, as well as later evenings Thursday & Friday. We are looking for a full-time Supervisor Member Experience for our West Springs branch.
You will also support initial discussions (lending, investment, account related) with walk-in members, perform regular proactive contact and follow-up with members, and assist with a variety of administrative and branch support activities.
Be the first point of contact for member enquiries or new leads (through phone, virtual, or face to face
Process member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
Risk Management:
Audit for accuracy and completion of documentation and ensure that staff adheres to policies, procedures, compliance, and loss prevention guidelines to mitigate the risk of loss to Servus
Effective custody and control over cash holdings; Develop consistent and formal coaching skills that include: service excellence, product knowledge, cross-selling, up-selling, the needs analysis process, negotiation, pricing and profitability
Deal with all member concerns, conflicts and complaints in collaboration with the Branch Manager effectively
Participate in the full life cycle for Member Service Representatives including hiring, training, coaching, career development, performance management.
Although not required, the following are valuable assets:
These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.
In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
Training & Development Opportunities
Flexible work options
Competitive Compensation including performance-based incentive pay
Meaningful work towards individual and corporate goals
We value and celebrate the richness that diverse backgrounds and experiences bring to our community.
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