Client Service Representative

2 weeks ago

Milton ON, Canada Billyard Insurance Group - Milton Full time

Customer Service Representative
Full Time
Billyard Insurance Group (BIG) Milton is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and commercial insurance. With over 65 locations across Canada, BIG has been recognized as one of Insurance Business Canada’s Top Brokerages and named one of Canada’s Top Growing Companies by the Globe and Mail. As we continue to expand, we are looking for dedicated and service-oriented Customer Service Representatives to join our team. If you're passionate about helping clients and committed to providing excellent service, we’d love to hear from you
As a Customer Service Representative, you will be at the heart of our client interactions, assisting clients with their insurance needs and ensuring a positive experience through attentive and professional service. We’re seeking individuals with strong communication skills who are excited about building lasting client relationships and are committed to upholding BIG’s standards of excellence in client care.
You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Billyard Insurance Group - Milton promotes advancement and rewards our employees based on individual performance and merit. We also know that this can only be accomplished by supporting our employee growth and development. Provide exceptional customer support via phone, email, and chat.
Achieve individual performance targets and contribute to team goals.
Participate in ongoing training and professional development opportunities.
Utilize CRM systems to manage customer information and track interactions.
Strong communication skills for phone, email, and chat interactions.
Eagerness to participate in ongoing training and growth.
At least 2 years of experience in customer service.
Ability to achieve individual performance targets consistently.
Experience using CRM systems for managing customer information.
Enjoy the flexibility of a hybrid work environment, balancing remote work with in-office collaboration in Milton, ON.
Ongoing training and development opportunities.
Our Commitment to Diversity, Inclusion, and Belonging: BIG Milton fosters an environment where everyone feels heard, welcomed, and included. We are an equal opportunity employer committed to fairness in employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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