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Bilingual Technical Writer
1 month ago
About Us: Join Connex, a leading technology solutions provider with deep expertise in Managed Services, QA Automation, and Professional Services in the contact center space. We serve clients in the telecommunications, banking, and insurance industries, delivering value through scalable, cloud-enabled solutions. At Connex, we believe in long-term client success, and our team is dedicated to building lasting partnerships rooted in trust, technology, and measurable results. Position Overview: We are seeking a Senior Bilingual Technical Writer to support a large government program within Canada. This role focuses on creating high-quality technical documentation and developing engaging video-based training content. The ideal candidate will be a strong communicator with experience translating complex technical processes into clear written and visual learning materials. Responsibilities: Technical Documentation & Content Development (35%) • Develop, edit, and maintain technical documentation for internal systems, tools, and processes. • Translate complex technical concepts into clear, user-friendly content. • Ensure documentation accuracy, consistency, and compliance with standards. Training Video Development (25%) • Create engaging video training capsules for onboarding and internal learning. • Edit and enhance video content using professional video editing tools. • Partner with subject matter experts to ensure training accuracy and effectiveness. Stakeholder Collaboration (20%) • Work closely with business and technical stakeholders to gather requirements. • Incorporate feedback and continuously improve documentation and training materials. • Support knowledge transfer across teams. Quality Assurance & Content Governance (10%) • Maintain version control and documentation standards. • Review existing materials for quality, relevance, and usability. Process Improvement & Knowledge Enablement (10%) • Contribute to process optimization through improved documentation practices. • Support continuous learning initiatives and digital knowledge repositories. Qualifications: • Experience: Minimum of 7–10 years of experience in technical writing, instructional design, or content development in enterprise or government environments. • Bilingual: French & English. • Technical Writing: Proven ability to create structured technical and training documentation. • Video Content Creation: Hands-on experience using video editing software for training content. • Communication: Excellent written, verbal, and stakeholder communication skills. • Work Authorization: Must be legally eligible to work in Canada. • Security Clearance: Canadian Reliability or Secret Clearance required. • Education: Bachelor's degree in Communications, Technical Writing, Instructional Design, or a related field preferred.
