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CMDB Analyst

4 months ago

Halifax NS, Canada United Software Group Inc Full time

Job Title: CMDB AnalystWork Location: Halifax, NS (Permanent Remote)Job Summary:The CMDB Analyst is responsible for maintaining the integrity and accuracy of the Configuration Management Database (CMDB) with a focus on the Database, Mainframe, and Facilities classes. This role involves overseeing configuration items (CIs) and ensuring the CMDB remains up-to-date through regular communication with data owners and governance meetings.Responsibilities:Oversee processes related to configuration items (CIs) ensuring CMDB accuracy.Maintain regular communication with data owners and participate in governance meetings for data validation and accuracy.Monitor for data gaps and work with data owners to remediate these gaps.Review and manage relationships between CIs, providing guidance to data owners.Ensure new CI records adhere to established guidelines.Research and resolve issues raised, provide recommendations, and drive remediation processes to successful completion.Recommend enhancements and improved processes to support the CMDB and data owners.Identify and document requirements for development.Create and execute test cases and drive enhancements to successful release in the production environment.Requirements:ServiceNow experience required.Knowledge of and experience with ITIL practices preferred.Strong communication and governance skills.Ability to identify and remediate data gaps.Experience with maintaining the integrity and accuracy of a CMDB.Proficient in researching issues, providing recommendations, and driving remediation processes.Ability to recommend and implement process enhancements for CMDB support.