Appointment Coordinator
3 weeks ago
Why You Should Join us at Performance AutoGroup, Muskoka Region
We offer competitivecompensation, a great benefits package including Health & Dental Benefitswith Life Insurance and LTD coverage, and a Group Pension Plan with matchingemployer contribution as well as a number of employee team appreciation events,great work-perks and discounts.
If you're enthusiastic,motivated, and passionate about customer service and the automotive business,we would like to hear from you .
We are looking for a teamoriented, hardworking AppointmentCoordinator in our Business Development Centre to join our dynamic team
About Us:
Performance Auto Group is aleading automotive group whose purpose is to be the preferred automotive groupby fostering fair and respectful relationships that positively impact our team,customers, partners, and communities. Our core values as an organization arethe principles we were built on, that guide us today:
● GreatExperience: Every customer is entitled to a great experience
● Integrity:We are honest and transparent in our actions
● Diversity:We are stronger through the inclusion of people, brands and ideas
● Innovation:We passionately embrace opportunities for new and continuous improvements
● Empowerment:We encourage and support our people in taking initiative
● GivingBack: We positively impact the communities in which we live, work and raisefamilies
Here’s what you’ll deliver:
● Schedule,log and confirm appointments with customers for our dealerships – HuntsvilleHonda, Hyundai of Muskoka and Huntsville Dodge
● Communicateeffectively by telephone and email with customers (both inbound and outboundcommunication)
● Answerinbound calls and respond to all customer inquiries promptly and effectivelyfollow up with customers of Muskoka region dealerships
● Updatethe CRM system with information regarding all verbal communication withcustomers
● Communicaterelevant issues with the Service Managers
● Performoutbound campaigns and comply with customer handling and marketing functions
● Studyproducts and services to continually enhance ability to assist customers
● Followthe policies and procedures of the BDC (Business Development Centre)
You champion success with these accomplishments:
● Excellentcommunication, interpersonal and time management skills
● Customerservice skills, including diplomacy and friendliness
● Abilityto adapt to a changing environment and meet deadlines
● Strongcomputer skills and a focus on customer service
● Musthave the ability to multi-task and work under pressure
● Mustbe willing to be flexible with the work schedule
● Ideally,1-2 years’ experience in the automotive service industry
What’s in it for you?
● Excellentmanagement support and guidance
● Opportunitiesthrough our Internal career mobility program
● Accessto health and dental insurance, EFAP and RSP plan
● Disabilityand life insurance for the unexpected
● Freeand engaging employee events
● Didwe mention we love giving back to our communities?
Performance Auto Group is aleading automotive company in Southern Ontario with over 1900 employees, 23brands and 44 locations in Huntsville, Brampton, Brantford, Bolton, Grimsby,Mississauga, Oakville, Orangeville, St. Catharines and Toronto. PerformanceAuto Group also includes AutoPlanet Direct, Ontario's largest indoor used carshowroom.
We thank all applicants;however only those contacted for an interview will be considered. We are anequal opportunity employer and welcome applications from people with specialneeds. Please apply through Indeed or by emailing ES.muskoka@performance.ca .
Accommodations will be provided throughout the selectionprocess as requested. For any inquiries please email us.
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