Director - Medical Affairs

Job Description

Medical Affairs serves as the central hub supporting physician services across the organization, coordinating credentialing, scheduling, compensation, communications, and related administrative functions to ensure efficient physician operations.

It supports medical governance through structures such as the Medical Advisory Committee (MAC) and ensures compliance with regulatory, funding, and quality standards while advancing physician engagement, education, wellness, and quality improvement initiatives aligned with organizational strategy.

Responsibilities

Operational Management of Medical Affairs

• Provides overall leadership and day-to-day oversight of the Medical Affairs office, including supervision of administrative staff and coordination of physician support services to ensure efficient and effective operations
• Monitors overall operational performance and ensures timely escalation, resolution, and follow-through on key issues impacting service delivery
• Represents the Medical Affairs & Practice portfolio in internal and external meetings, committees, and stakeholder discussions
• Oversees review and response to incident reports, ensuring appropriate action, accountability, and continuous improvement in collaboration with the Chief Medical Officer, Associate CMO and legal team
• Provides leadership oversight to operational meetings and governance forums to ensure effective communication, alignment, and execution of Medical Affairs priorities in collaboration with the Chief Medical Officer and Associate CMO
• Leads the development and maintenance of collaborative relationships across clinical programs, corporate services, and external stakeholders
• Ensures compliance with organizational policies, procedures, regulatory requirements, and standards set by applicable professional colleges and governing bodies

Strategic Planning and Implementation

• Leads and supports the development of Medical Affairs strategic priorities and ensures alignment with organizational vision, mission, and senior leadership goals
• Translates strategic objectives into actionable implementation plans, ensuring effective execution across Medical Affairs operations and physician-related services
• Partners with senior medical leadership and organizational stakeholders to align Medical Affairs initiatives with system-wide priorities and emerging needs
• Oversees implementation of strategic initiatives, including site redevelopment and organizational transformation projects impacting physician services
• Monitors progress against strategic goals, providing updates, insights, and recommendations to senior leadership to support continuous alignment and improvement

Project Management

• Leads and oversees complex, cross-functional projects within Medical Affairs, ensuring delivery on scope, timelines, and organizational priorities
• Provides project leadership for initiatives such as quality improvement and operational enhancements
• Coordinates with internal and external stakeholders to ensure effective project planning, execution, and change management
• Monitors project progress and outcomes, identifying risks, issues, and opportunities for improvement, and reporting updates to senior leadership

Financial Accountability

• Provides overall financial oversight for the Medical Affairs portfolio, including departmental budgets and allocation of resources
• Leads budget planning and ongoing monitoring of expenditures to ensure fiscal responsibility and alignment with organizational priorities
• Oversees CMO budgets (approximately $20M), including physician stipends, invoicing, and financial reconciliations in collaboration with senior medical and administrative leaders
• Ensures accurate and timely financial reporting to internal leadership and external stakeholders, including TAHSN, OHA, MOH, Physician Association, and other funding bodies

Quality Improvement and Change Management

• Leads quality improvement initiatives and complex, cross-organizational projects across CAMH on behalf of the CMO and Associate CMO, incorporating input and guidance from the Senior Medical Leadership Team (SMLT)
• Identifies system-level opportunities for improvement and drives implementation of evidence-informed solutions in collaboration with clinical and administrative leaders
• Monitors outcomes of quality improvement and change initiatives, ensuring sustained improvements and alignment with organizational standards, regulatory requirements, and strategic priorities
• Provides leadership in managing organizational change initiatives impacting Medical Affairs operations, ensuring effective communication, engagement, and adoption