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Customer Service Representative-No Experience Needed

1 month ago

Québec QC, Canada Bmo Full time

We are seeking a meticulous Customer Service Representative to join our inspiring team at BMO in Québec, QC.
Growing your career as a Full Time Customer Service Representative is an awesome opportunity to develop vital skills.
If you are strong in project management, creativity and have the right initiative for the job, then apply for the position of Customer Service Representative at BMO today

40, boulevard Morin Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Takes the initiative to find creative approaches that make each customer's experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Passionate commitment to helping customers.
We're here to help At BMO we are driven by a shared Purpose: It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Benefits of working as a Customer Service Representative in Québec, QC:

● Original job Customer Service Representative - Opportunity to Make a Difference posted on GrabJobs .

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