Entry Level Client Service Reps

3 weeks ago


Ontario, Canada Precise ParkLink Full time

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 900 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors
Reporting to the Site Manager, the customer service associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. Employment: Full-time (Monday-Friday)
Compensation: $17 per hour
Interact and assist customers via intercom or telephone.
Identify emergency and non-emergency situations on site.
Remotely access Parking control system to troubleshoot and provide level-1 customer support.
Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
Offer support and solutions to customers in accordance with the company's customer service policies
Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
Solid problem solving and decision-making skills
High School Graduate or higher education
Customer service experience, inclusive attitude and openness to diversity, is an asset
Valid driver's license and vehicle preferred.
We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process.



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