Entry-Level QA Manager

3 weeks ago

Ontario, Canada The College of Physiotherapists of Ontario Full time

The College of Physiotherapists of Ontario regulates physiotherapists and exists to protect and serve the public interest. The College protects the rights of patients to safe, competent, and ethical care by ensuring Physiotherapists are qualified to practice, maintain professional standards of practice and are held accountable for their conduct and practice.
The College is seeking a proven professional with excellent communication and time management skills, data collection and analytical skills to fill the position of Quality Assurance Coordinator .

Reporting to the Quality Assurance Manager, the Quality Assurance Coordinator ensures the day-to-day operations of the team are coordinated and implemented according to policy and approved procedures. The Coordinator provides research and project support to Quality Assurance Manager.
This role is ideal for a resourceful, organized, curious person who has a desire to learn and ask questions, comfortable working with data, possess enhanced time management and planning skills, flexibility, initiative, and independence.

This is a remote position as the College has a virtual office, but occasional onsite attendance in Toronto may be required.

Program Evaluation Management
Distributes program evaluation surveys, consolidates and exports feedback from program participants, assessors, and other stakeholders, as required
Runs database and third-party survey reports related to screening interviews, assessments and Committee meetings and provides support to the Manager as required
Analyzes data to identify trends and make recommendations for the quality assurance program and provides reports to the Manager on a scheduled basis

Identifies program quality issues through internal audit processes and presents options for solution to the Manager
Presents program updates to the Committee based on data analysis


Program evaluation, including implementing a plan, collecting and analyzing survey data
Minimum 3 years relevant experience in office administration
Proficient using Microsoft Excel (e.g. sorting and filtering data, creating pivot tables, etc.)
Intermediate computer skills, in other Microsoft applications and Adobe
Knowledge of third-party survey tools (e.g., Survey Monkey) for exporting reports, graphs and data
Knowledge of database systems and experience with Microsoft Dynamics CRM is an asset
Experience with or demonstrated knowledge of the Regulated Health Professions Act is an asset
Health care background or experience is an asset
 
A permanent full-time position
The starting annual base salary range for a Quality Assurance Coordinator role is $67,000.Quality Assurance Coordinator, First Name, Last Name).

The College of Physiotherapists of Ontario strives to build diverse teams that reflect the communities we work in, and encourages applications from traditionally underrepresented groups including women, visible minorities, Indigenous peoples, people identifying as LGBTQ2S+, veterans, and people with disabilities.
 

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