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Service Advisor
4 weeks ago
The Donnelly Automotive Group prides itself on its positive and supportive atmosphere. Join a long term and reputable dealership focused on providing exceptional guest services and developing successful team members.
Why join our team?
- Industry leading compensation, commensurate with experience, that includes salary plus bonuses
- Competitive benefits package including employee assistance and wellness program
- Opportunity for advancement
- Ongoing training and development
- RRSP matching & Deferred Profit Sharing
- Free parking
- Annual events for employees and their families
We are currently looking for an Experienced Service Advisor to join our team in Ottawa South
Duties:
Working closely with our team of technicians and service support staff, to provide an exceptional guest service experience is what it is all about The successful candidate will act as a liaison between our guests and our technical team, ensuring their vehicle is serviced accurately and in a timely manner. The service advisor will:
- Address all guest inquiries and concerns
- Effectively communicate the vehicle issue/s to the technician by ensuring appropriate information is gathered
- Recommend services based on the technician’s diagnosis of vehicle concern or based on manufacturer recommendations for vehicle maintenance
- Maintain close communication with the guest while their vehicle is being serviced, following up on a regular basis
- Accurately enter and maintain all guest information in our dealership management system
Requirements:
- Minimum of one year of service advisor experience, preferably in a dealership environment
- Excellent communication skills - in person, on the phone, and using a computer
- Able to effectively prioritize in a fast-paced and ever-changing environment
- Demonstrated problem solving skills
If your goal is to be a part of a fast-paced, successful, and supportive team that is dedicated to providing exceptional guest service experiences, then the Donnelly Automotive Group is the right place for you
Apply now and discover the Donnelly Difference
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