Spa Sales Associate Location: Toronto-ON-M6G 1G3-Toronto Post Date: 08-08-23

4 weeks ago

Toronto ON, Canada Hand & Stone Massage and Facial Spa Canada Full time

SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE at Hand & Stone Massage and Facial
Spa. If you’re passionate and LOVE what you do, then we have a career waiting for you at Hand & Stone
Massage and Facial Spa on 578 College Street, Toronto, ON M6G 1G3.

The Spa Sales Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our
clients. Spa Sales Associates are responsible for providing exceptional customer service to all our clients.
Spa Sales Associates will greet, check in/check out and confirm scheduled services for clients and are
expected to be knowledgeable about all spa treatments and services.

What you can look forward to, Benefits & Perks:
Competitive pay structure that may include commission and incentives
Group insurance benefits
Flexible Schedule to fit your life
Professional clean work environment
Engaging, friendly and supportive team
Uniforms provided

Responsibilities:
Welcome and acknowledge each and every client with a smile, eye contact and a
friendly verbal greeting using the client’s name when possible
Answer, record, and process all client calls, requests, questions, or concerns; follow up
to ensure each has been met to clients’ satisfaction
Schedule services for individuals and large groups using spa reservation system
Update the reservation/cancellations list throughout the day, inform providers of last-
minute changes and resolve scheduling issues as needed
Multi-task between answering phones, booking appointments and selling memberships,
gift cards and upgrades
Process client check-ins by confirming reservations and assigning RMT or Esthetician
Process check-outs including resolving any late and disputed charges
Process payment types, vouchers, paid-outs, charges, and provide change
Address client concerns, requests, or issues either individually or by enlisting the help of
others
Speak with clients using clear and professional language and answer telephones using
appropriate etiquette
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe
working environment with active participation in the health and safety program
Other duties as assigned

Key Qualifications:
Ability to communicate effectively with clients and associates
Polite and courteous telephone manner
Previous salon/spa or reception experience an asset
Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in
computer keyboarding skills
Ability to work a variety of shifts, including days, evenings, weekends and holidays
Ability to multi-task and work in a fast-paced environment
Prior computer experience
Sales focused - the ability to meet quotas and goals
Self-motivated, mature and reliable
Friendly and approachable

If this sounds amazing and you're passionate about growing your career, we look forward to
speaking with you. Come in and tour the spa, meet the team and check out the supportive culture
we have created at our spa. Please email your resume to shudda@handandstone.ca. #J-18808-Ljbffr

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