Startup Marketing Lead | Full time, Remote
1 month ago
We’re hiring a Legal BD Manager to join our Client Success team at Nexl to support the delivery of our collaboration cloud platform with our law firm customers. You'll be working closely with Marketing and BD teams from leading US law firms as well as our Client Success team to help our law firm clients be successful on our platform.
At Nexl, we're on a mission to modernize the business of law. Nexl is a CRM, Email Marketing System and Collaboration platform all in one tool built for law firms. With a virtual office spanning six continents and offices in Chicago, London, and Sydney, Nexl is rapidly expanding and making waves in the LegalTech world.
Never Stop Innovating with Haste – Our aim is to deliver quickly but never compromise on quality.
· Building for Collaboration - Collaboration is at the core of what we do, for our team and our customers.
We’re backed by the best VCs around the globe including EVP, Shearwater Capital, Saniel Ventures and The LegalTech Fund as well as angels from the best law firms in the world.
We’re looking for a Legal Client Success Manager Manager to support the delivery of our CRM solution and work closely with law firm clients and the broader Client Services team. You’ll be supported by a great team and you’ll have opportunities to grow and expand with a rapidly growing startup.
The ideal candidate has worked closely with law firms, you might have been a Marketing Manager in a law firm or implemented software for law fiirms.
Oversee the planning, execution, and delivery of our platform for law firms.
Train lawyers and their teams on the utilization of our innovative cloud-based CRM system and various standard use cases.
Address customer inquiries, resolve issues, and provide ongoing support in using our software.
Maintaining regular communication with clients to keep them updated on project progress and developments.
Create and present detailed project reports, including project status updates and project completion reports.
Ensure deliverables align with the company's objectives and maintain our high standard of quality.
Deep Marketing and BD legal expertise: You've worked in the Marketing and BD function of law firms and worked with lawyers before. You live and breathe the legal industry.
Proven Project Management Expertise: Demonstrated success in delivering CRM solutions or similar projects for clients with a focus on planning, execution, and timely delivery.
Proficient in cloud-based technologies, capable of training users and identifying upgrade opportunities.
Adaptable and Growth-Oriented: Thrives in a rapidly growing startup environment, takes ownership of projects, and embraces challenges.
Highly transparent with fortnightly (twice a month) all-company meetings - with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance).
You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing and sales.
We're a remote-first culture with the ability to work at a co-working space if desired.
Ability to participate in our Employee Stock Option Plan.
Seniority level Mid-Senior level
Employment type Full-time
Job function Business Development and Sales
Industries Software Development
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