Manager, Medical Staff Office

3 weeks ago

London ON, Canada Medicentres Canada Inc. Full time

Position Title: Clinic Manager
Job Type: Permanent Full-Time
Job Location: London Wonderland Medicentres Clinic
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.
JOB DIMENSIONS: Staff: Medical and Non-Medical staff
Financial: Responsible for the finances of the clinic, specifically clinic labor, clinic supplies both medical and office, and EBITDA.
Other: Responsible for training, coaching and direct supervision of medical and non-
medical clinic support staff.
Clinic Management and Oversight
Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.
Ensures that company policies, processes and procedures are adhered to
Ensures optimal levels of medical and office supplies
Ensures clinic equipment is well maintained
Ensures that funds generated by the clinic are accurately accounted for on a daily basis
Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes
Ensuresthe EMR is protected and safeguarded according to organizational policy
Manages clinic staffing levels for adherence to the staffing model
Responsible for all aspects of performance management, performance reviews and progressive discipline
Responsible for hiring both medical & non-medical staff as required
Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
Supports the growth of the clinic
Participates in and supports community involvement and perception of the Medicentres brand
Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
5-7 years clinic experience
~3 years management experience, preferably in a health care clinic
~ Demonstrated ability to be adaptable and flexible
~ Demonstrated leadership skills with the ability to manage and motivate teams
~ Ability to work flexible shifts including evenings and weekends. Fast paced environment, where ability to manage day to day operations of the clinic are essential. Must be able to adjust their schedule accordingly to work evenings and weekends to ensure exceptional customer service culture is observed on all shifts. Travel between sites.

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