Support Services Manager

Found in: Jooble CA O C2 - 6 days ago


Middlesex County ON, Canada Pillar Nonprofit Network Full time

Full-Time Permanent Flex Service Manager
London Cares programming continues to grow and expand to meet the needs of the community we serve and as such we have become a larger team.
We are looking to hire a full-time permanent Flex Service Manager to provide management
support for all programs to meet the needs of London Cares and expanding teams.
This is a full-time position, scheduled five (5) days a week with shared back-up on-call responsibilities.
  Reporting to the Director of Services the responsibilities of this position will include:
Provide additional oversight and leadership support for all London Cares programs as needed and directed.
Responsible for managing donations.
to the Director of Services as needed.
Debrief and support crisis and traumatic situations, including regular and in-the-moment occurrences. Escalating situations to the Director of Services as needed.
Work collaboratively with and maintain relationships with community partners and stakeholders, including Homeless Prevention Sector, London Police Services, City of London, hospitals, Doctors, Social Workers, Probation Officers, etc.
Participate on Leadership Team, contributing to the planning and implementation of strategic and operational goals.
Participate in the back-up on-call schedule rotation.
Work closely with Human Resources to support the hirings and onboarding of staff for all London Cares programs.
Degree in Social Services field or equivalent experience
5 years of supervision experience in a social services program working with homelessness
G Driver’s license
working in the community with vulnerable individuals who are experiencing homelessness with complex needs of untreated mental health, addictions and trauma, crisis.
Knowledgeable of Housing First as model for service delivery.
Strong community collaboration management.
Strong ability to be flexible in meeting various program needs.
Program management.
Experience in policy and procedure development.
Strong skills in crisis intervention, de-escalation, and conflict management.
System navigation knowledge and skills, including knowledge of local community resources.
Excellent computer skills in a Microsoft Windows environment including knowledge of Microsoft Office Suite.
women, persons with disabilities and members of visible minorities. If you require a disability related accommodation during this process, please inform us of any required accommodations needed.
Preference will be given to candidates who are proficient in both official languages of Canada
networking events or a job in the nonprofit sector, we can help.
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