Service Advisor

3 weeks ago

Thunder Bay ON, Canada Wayne Toyota Full time

At Wayne Toyota, we are invested in our dedicated team of professionals and take pride in providing outstanding products and services to our customers. The Junior Service Advisor is one of the dealership’s front-line customer relations representatives. The job encompasses performance in customer service requests and concerns, achieving service sales objectives and accurately completing administrative duties in a timely manner. The main responsibilities include: Promptly meet and greet service customers in a friendly and courteous manner and make every reasonable effort to make the entire service experience as pleasant as possible Sell only appropriate maintenance services and repairs related to the customer’s vehicle and as directed by the customer Ensure accuracy of customer information on file as well as accuracy of information regarding the concern, cause and correction on the repair order Listen to the customer’s reasons for bringing their vehicle to the service department Provide accurate quotes for all services and repairs recommended when additional needed repairs are found during the repair process Continual learning and education Meet or exceed key performance indicators for the position Qualifications: A minimum of 1 year experience as a Service Advisor/Service Writer or a minimum of 3 years experience as a Parts Advisor at a dealership Passion for providing an outstanding customer experience Strong verbal and written communication and organizational skills Valid class G driver’s license with no major convictions Enjoy multi-tasking in a fast-paced environment Comfortable with a computer-based scheduling environment and easily learn new software Willingness to continually learn and improve skills Ability to work Saturdays as part of regular schedule Core Values: Positive Attitude Friendly, caring, thoughtful; causes others to smile Self Motivated A strong work ethic combined with a desire to continually improve Trustworthy Honest, loyal & ethical Reliable Dependable and accountable for work done Team Player Working together to achieve our vision What We Offer: Friendly, professional environment Training program designed by Toyota, a proven industry leader Employee pricing program Opportunities to advance within our dealership Group benefits plan Competitive compensation plan with monthly performance incentives Monthly car allowance

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