Remote - Technical Facilitator (Data)

This position is a part of the Non-Academic Staff Association (NASA).


Location - This role is hybrid with a mix of remote and in-person work at North Campus Edmonton.


The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.


The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to more than 14,000 faculty and staff, over 40,000 students and 260,000 alumni worldwide.


Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .


Under the purview of the Office of the Vice-Provost, CTL holds primary responsibility for professional development of teaching practice at the U of A. The unit supports the university in meeting its core commitments and strategic priorities by offering responsive, strategic expertise and services that inspire, empower, and challenge instructors to integrate research-supported, inclusive approaches into their teaching praxis, and to engage in a process of continuous development of teaching practice.



This multifaceted role combines the responsibilities of a Learning Design Specialist and a Learning Technology Trainer, making it a pivotal position within the educational landscape. This professional holds the dual responsibility of crafting innovative curriculum content and delivering effective training programs to enhance the overall learning experience.


In the realm of curriculum development, the specialist utilizes strong instructional design skills to create engaging learning experiences. Through thorough needs assessments, they identify gaps in learning and integrate educational technologies to ensure accessibility and inclusivity in the content.


Simultaneously, as a Learning Technology Trainer, this role designs and delivers comprehensive training programs for educators and staff. The specialist tailors content to diverse audiences, ensuring a seamless adoption of learning technologies. Quality assurance is a paramount responsibility, and the specialist ensures the excellence of learning materials through rigorous quality assurance practices. Additionally, they actively contribute to continuous improvement initiatives, managing multiple projects efficiently and adhering to timelines.


As a user advocate, the specialist provides on-demand support, addressing technical issues, troubleshooting challenges, and ensuring optimal proficiency in utilizing learning technologies. The creation of comprehensive training materials, manuals, and documentation further supports ongoing learning and serves as a valuable reference for technology users.


This dual role uniquely positions the Learning Design and Technology Training Specialist to bridge the gap between instructional design and technology training, fostering a holistic approach to the enhancement of educational experiences.



This position actively contributes to the creation of engaging and effective learning experiences, leveraging technology and collaboration to meet the diverse needs of learners in various educational settings.



Develop and design innovative and effective curriculum content, ensuring alignment with educational objectives and industry standards.
Instructional Design: Apply sound instructional design principles to create engaging learning experiences, incorporating multimedia elements and interactive activities.
Needs Analysis: Conduct thorough needs assessments to identify gaps in learning and recommend appropriate strategies for improvement.
Technology Integration: Integrate relevant educational technologies and tools to enhance the overall learning experience and facilitate engagement.
Ensure that learning materials adhere to accessibility standards and principles of universal design, making them inclusive for diverse learners.
Quality Assurance: Conduct quality assurance reviews of learning content, ensuring accuracy, consistency, and adherence to established standards.
Professional Development: Stay abreast of industry trends, emerging technologies, and best practices in instructional design to continually enhance skills and knowledge.
Project Management: Manage multiple projects simultaneously, adhering to timelines and collaborating with cross-functional teams for successful execution.
Training Program Development: Design and develop training programs that effectively communicate the features and functionalities of learning technologies.
Conduct engaging and interactive training sessions, workshops, and webinars to educate educators and staff on the effective use of learning technologies.
Customized Training: Tailor training programs to meet the specific needs and skill levels of diverse audiences, considering both novice and advanced users.
Create comprehensive training materials, manuals, and documentation to support ongoing learning and reference for technology users.
Provide on-demand support to address technical issues and challenges faced by users, ensuring smooth adoption and utilization of learning technologies.
Feedback Collection: Gather feedback from training sessions to identify areas for improvement and adjust training methods accordingly.
Stakeholder Collaboration: Collaborate effectively with internal and external stakeholders, including LEO's Instructional Designers, eLearning Support Specialists, and relevant program staff, to ensure that course materials consistently meet and exceed high-quality standards.
Collaboration with IT: Work closely with IT teams to stay informed about updates, upgrades, and new features related to learning technologies.
Continuously update knowledge about the latest trends and advancements in learning technology, incorporating relevant information into training programs.
User Advocacy: Act as an advocate for end-users, understanding their needs and challenges to provide effective training solutions.
Evaluation: Assess the effectiveness of training programs through feedback mechanisms and data analysis, making recommendations for continuous improvement.
An Undergraduate degree in educational technology, adult education, information science or a related field is required.
Strong project management skills, and the ability to marshal resources (human and technical) to achieve objectives and meet deadlines.
Extensive experience in online course/curriculum implementation, and process improvement strategies including best practices approaches.
Experience supporting instructional staff in an online environment, especially in higher, adult, and continuing education settings.
Familiarity with U of A institutional policies and eClass standards is preferred.
Experience in developing and maintaining all aspects of an online course, either through Moodle or other online course management systems.
Advanced computer skills including proficiency in multimedia applications, video, and graphics editing would be an asset.
Strong organizational, project management, leadership, and multitasking skills.
We encourage women; persons with disabilities; Note: This opportunity will be available until midnight May 12, 2024, Edmonton, Alberta local time. #