End User Support Engineer

7 days ago


Montréal QC, Canada Axelon Services Corporation Full time

Job Title: Level 3 Workstation Engineer

Location: Montreal, QC

Hours: 8:00 am - 5:00 pm

Description:

The main objective of this position is to provide level 3 management for end users and workstations specifically, but not limited, to a project or initiative in progress, assisting other IT teams including Service Desk when they cannot resolve the issues happening on workstations. Additionally manage installation of software on workstations deploying standard packages, perform remediations of vulnerabilities and handle tickets that are escalated to the team.

This position requires upholding Bank standards, and maintaining the progress on delivery of assigned projects. This position requires day-to-day support activities, administration and projects associated the entire end user workstation platform based on Microsoft Windows 10.

Responsibilities:

  • Take part of the Release Control Management team for Americas helping, testing and release in production approximately 150 apps per month
  • Manage the deployment of software via Microsoft Configuration Management (SCCM) with expertise to split the installation into multiple waves, execute step-and-action procedures and use features to cleanup the previous version of software
  • Be part of the support team inside of End User Computing for Americas to handle all the tickets assigned to us
  • Create and execute scripts based on Shell and Powershell
  • Strictly abide and follow the company policy and procedures pertaining to change and incident management
  • Contribute to ensuring that all systems are deployed consistent with group standards and best practices

Requirements:

  • Bachelor degree or equivalent
  • 5 to 7 years as Technical Expert support and managing Microsoft Windows clients (focus on Windows 10)
  • Expert knowledge of Microsoft Configuration Management (SCCM) for packaging distribution and removals
  • Expert knowledge of PowerShell and shell scripting
  • Expert knowledge of ITIL methodology
  • Expert knowledge of Active Directory related to user, group and computer management
  • Good knowledge of Project Management concepts
  • Good knowledge of working based on chronograms and milestones deliveries
  • Excellent written and verbal communication skills
  • Fluent English is mandatory since the role supports multiple countries in the Americas region
  • Service oriented, positive, committed and enthusiastic team player
  • Availability to work and perform tasks out of business hours (8am to 6pm)



  • montréal, Canada Axelon Services Corporation Full time

    Job Title: Level 3 Workstation EngineerLocation: Montreal, QCHours: 8:00 am - 5:00 pmDescription:The main objective of this position is to provide level 3 management for end users and workstations specifically, but not limited, to a project or initiative in progress, assisting other IT teams including Service Desk when they cannot resolve the issues...


  • montréal, Canada Axelon Services Corporation Full time

    Job Title: Level 3 Workstation EngineerLocation: Montreal, QCHours: 8:00 am - 5:00 pmDescription:The main objective of this position is to provide level 3 management for end users and workstations specifically, but not limited, to a project or initiative in progress, assisting other IT teams including Service Desk when they cannot resolve the issues...

  • Service Delivery Lead

    8 hours ago


    Montréal, Canada The Getch Full time

    **Role: Service Delivery Lead - End User Services** - **bIllingual (Multiple roles)** **Openings: 10+ hiring's** **Location: - Montreal, QC (Nearby client's Office )** **Model: - Hybrid** **Salary: - CAD 100K-120K/Month + Standard Benefits** **Skill: Advanced English and French** **Experience**: **Skills Required**: - 12-15 Years End user experience...

  • IT End User Support

    5 days ago


    Montréal, Canada Cerence Full time

    Pour nos bureaux de Montréal, nous recherchons présentement un Spécialiste des services informatiques aux utilisateurs. Ce poste se rapportera au Directeur senior, services informatiques aux utilisateurs, situé à Burlington, Massachusetts. - **Vos proncipales responsabilités seront de**:_ - Analyser et résoudre les incidents quotidiens des...


  • Montréal, Canada Excelgens Full time

    **Position Objectives**: The principle objective of this position is to provide level 3 support for any End User Desktop related activities which include engineering and support services for multiple technologies for Microsoft products and other vendors’ products residing on users’ desktops. The individual will provide support and coverage for...


  • Montréal, Canada Moneris Solutions Full time

    Who we are Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada's #1 processor, and one of North America's largest. We are re-imagining commerce and shaping the future of FinTech. To do that, we...

  • User Support

    3 days ago


    Montréal, Canada Transit App Full time

    We have a strong support culture here at Transit. The reason millions of people are using our app isn’t just because Transit, the app is great. It’s because there’s no barrier between how Transit’s users are actually encountering the app and the product getting built. As the first line of contact with our app users, you’ll be responsible for...


  • Montréal, QC, Canada National Bank of Canada Full time

    **Your role** - Human Resources Responsibilities - responsible for hiring, performance appraisals, goal setting, coaching and professional development - Manage performance indicators for internal IT teams - Manage two groups of professionals responsible for the quality and efficiency of end-to-end office automation technical support - Manage operational...


  • Montréal, QC, Canada Longbow Advantage Full time

    Principal Front-End Software Developer Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy,...


  • Montréal, QC, Canada Longbow Advantage Full time

    Principal Front-End Software Developer Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy,...


  • Montréal, Canada Axelon Services Corporation Full time

    Job Title: Level 3 Workstation Engineer Location: Montreal, QC Hours: 8:00 am - 5:00 pm Description: The main objective of this position is to provide level 3 management for end users and workstations specifically, but not limited, to a project or initiative in progress, assisting other IT teams including Service Desk when they cannot resolve the...


  • Montréal, QC, Canada Botpress Full time

    We are seeking a highly skilled and passionate UX developer to join the Botpress team and build the future of AI Agents . With over half a million users since last year's launch, you'll be joining one of the fastest-growing startups in Canada. We are building a world-class engineering team and are looking for highly-skilled and motivated people who will...


  • Montréal, QC, Canada Botpress Full time

    We are seeking a highly skilled and passionate UX developer to join the Botpress team and build the future of AI Agents . With over half a million users since last year's launch, you'll be joining one of the fastest-growing startups in Canada. We are building a world-class engineering team and are looking for highly-skilled and motivated people...


  • Montréal, QC, Canada Botpress Full time

    We are seeking a highly skilled and passionate UX developer to join the Botpress team and build the future of AI Agents . With over half a million users since last year's launch, you'll be joining one of the fastest-growing startups in Canada. We are building a world-class engineering team and are looking for highly-skilled and motivated people...


  • Montréal, QC, Canada Botpress Full time

    We are seeking a highly skilled and passionate UX developer to join the Botpress team and build the future of AI Agents . With over half a million users since last year's launch, you'll be joining one of the fastest-growing startups in Canada. We are building a world-class engineering team and are looking for highly-skilled and motivated people who will...


  • Montréal, QC, Canada Botpress Full time

    We are seeking a highly skilled and passionate UX developer to join the Botpress team and build the future of AI Agents . With over half a million users since last year's launch, you'll be joining one of the fastest-growing startups in Canada. We are building a world-class engineering team and are looking for highly-skilled and motivated people who will...


  • Montréal, QC, Canada Botpress Full time

    We are seeking a highly skilled and passionate Senior Front-end Developer to join the Botpress team and build the future of AI Agents . With over half a million users since last year's launch, you'll be joining one of the fastest-growing startups in Canada. We are building a world-class engineering team and are looking for highly-skilled and motivated...

  • Engineer Intern

    7 days ago


    Montréal, QC, Canada Axelon Services Corporation Full time

    Senior RACF Engineer Years of experience: Minimum 2 years Location: Montreal (Office attendance from Day 1 – Hybrid Mode) 12 Months contract Looking for 8+ years of exp in RACF as Engineer or Admin. Difficult role. RACF has to support MS Mainframe. Exp win IBM- Zsecure. Hybrid – 3 days office. Good communication skills. Networking...

  • Engineer Intern

    7 days ago


    Montréal, QC, Canada Axelon Services Corporation Full time

    Senior RACF Engineer Years of experience: Minimum 2 years Location: Montreal (Office attendance from Day 1 – Hybrid Mode) 12 Months contract Looking for 8+ years of exp in RACF as Engineer or Admin. Difficult role. RACF has to support MS Mainframe. Exp win IBM- Zsecure. Hybrid – 3 days office. Good communication skills. Networking...


  • Montréal, QC, Canada Hunter Bond Full time €110,000

    Desktop Support Specialist Location: Montreal, Canada Salary: Up to 110,000 CAD per year Work Arrangement: Onsite, 4 days per week About the Role We are recruiting on behalf of a leading macro trading organization in Montreal, seeking a skilled Desktop Support Specialist to provide exceptional end-user support in a fast-paced, technology-driven...