IT End User Support
2 weeks ago
Pour nos bureaux de Montréal, nous recherchons présentement un Spécialiste des services informatiques aux utilisateurs. Ce poste se rapportera au Directeur senior, services informatiques aux utilisateurs, situé à Burlington, Massachusetts.
- **Vos proncipales responsabilités seront de**:_
- Analyser et résoudre les incidents quotidiens des utilisateurs et les demandes de services dans le cadre du SLA (y compris les problèmes de matériel et de logiciel).
- Installer, tester et mettre à jour les équipements informatiques (ordinateurs, serveurs, périphériques, programmes et logiciels).
- Offrir un soutien aux utilisateurs pour les équipements et logiciels (Windows, Apple et mobiles).
- Rédiger des procédures et divers documents techniques.
- Gérer le matériel, l'espace de bureau et maintenir l'inventaire des actifs informatiques lors des départs et des arrivées des nouveaux employés.
- Participer aux opportunités d'amélioration des outils et services informatiques.
- **Pour réussir dans ce rôle, le titulaire doit posséder les qualifications suivantes **:_
- Baccalauréat en Informatique et détenir de 3 à 5 années d'expérience.
- Expérience en gestion des systèmes d'exploitation Windows et MAC OS.
- Connaissance avancée de la suite Microsoft Office 365 actuelle.
- Compétences en matière de dépannage et d'analyse des causes profondes.
- Connaissance d'Intune et Autopilot.
- Connaissance de la création de paquets et des scripts PowerShell.
- Connaissance et compréhension de la sécurité informatique ainsi que des normes d'audit informatique (SOX, ISO 27001).
- Habiletés relationnelles et détenir de belles compétences en communications et ce, autant en français qu’en anglais.
- Capacité à communiquer des sujets techniques à du personnel non technique.
- Être à l’affût des technologies émergentes et des changements dans l'industrie.
- **Compétences souhaitables **:_
- Expérience du support du système d'exploitation Linux.
- Connaissance de Lansweeper (un atout).
****
As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.
For our Montreal operations, we are looking for an IT End User Services Specialist. This role will report to the Senior Manager, IT End User Services in Burlington, Massachusetts.
- **Your main responsibilities will be, but not limited to**:_
- Perform analysis and resolution of day-to-day End Users incidents and services requests within SLA (including Hardware and Software issues).
- Support Windows, Apple, and Mobile devices.
- Manage hardware and desk space for leavers and joiners and maintain IT asset inventory.
- Perform Laptop build checks, installs, rebuilds, etc.
- Meeting room and AV support including MS Teams Rooms.
- Participate in and drive End User enablement opportunities and continuously improve IT tools and services.
- Create IT knowledgebase articles for End Users and Service Desk.
- Support IT projects as required such as Tech Refresh, Patching, etc.
- **To succeed in this role, the incumbent must have**:_
- Bachelor’s degree in Computer Science with a minimum of 3 to 5 years of relevant experience.
- Experience supporting Windows and macOS operating systems.
- Advanced knowledge of current Microsoft Office 365 productivity suite.
- Troubleshooting and root cause analysis skills.
- Knowledge of Microsoft Intune and Windows Autopilot.
- Knowledge of package build and PowerShell scripting.
- Staying current on emerging technologies and industry changes
- Knowledge and understanding of IT security as well as IT audit standards (SOX, ISO 27001).
- Exceptional communication and interpersonal skills in both English and French.
- Ability to communicate technical topics to non-technical personnel.
- **Preferable Skills**:_
- Linux OS support experience.
- Lansweeper knowledge is a plus.
Pay: From $55,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Montréal, QC H3A 3S7: reliably commute or plan to relocate before starting work (required)
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